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  • Posted: Oct 21, 2019
    Deadline: Oct 29, 2019
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  • MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lago...
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    Specialist, Core Products Fulfillment (Supervisory)

    Job Description

    • Coordinate and monitor the flow of the SIM card ordering quality control process whilst ensuring compliance with Electrical, Graphical, OTA profiles.
    • Liaise with demand planning to identify stock levels and initiate replenishment materials reorder as required.
    • Plan for the logistics in case of dispatch of materials, stock transfers, returns and receipt of materials and ensure the cost effective transportation of materials.
    • Ensure constant availability of product (SIM Cards) to the market to prevent stock-out all year round
    • Ensure strict compliance with relevant regulatory requirements
    • Prepare customer Order related monitoring and analytical reports
    • Process and provides PO for Input Files generation
    • Generate Input Files using the provided PO numbers for each supplier
    • Send Input Files to suppliers according to designated PO numbers
    • Generate and send encrypted Response files to IS provisioning team
    • Monitor the delivery dates and ensures there are corrective interventions when the need arise
    • Advise IS with a list of SIM provisioning priority list based on the delivery schedule
    • Raise internal requisition (and signed off) to the Central warehouse for  collection of Sanity test SIM cards
    • Coordinate and monitor the flow of the QC process to ensure compliance and escalation when necessary
    • Drive the completion of the Sanity report and provides same to the Business to support the approval process for distribution of products
    • Advise the SCM team on the success of the test and advise on SIM stock dispatch to trade
    • Review and analyse customer order related reports in order to identify issues
    • Support Order Management in development of corrective actions or improvement initiatives based on customer order report reviews
    • Support the On-demand model where orders are called forward based on monthly demand
    • Ensure that ordering costs for SIMS cards and devices are minimized
    • Coordinate data gathering and exchange between order Management and Freight Clearance.
    • Support the Manager in development and maintenance of unit’s periodic report.
    • Develop strategies on stationery distribution, optimize utilization per division and monitor year on year cost variation.
    • Periodically review all outstanding order liabilities including insurance, authorize premium payment and liaise with user department for further provision if required.
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
    • Engage the Supplier on the remedial action for failings in the sanity test report on products
    • Connect with the planning team of Supply Chain Management (SCM) to clarify the quantity and type of SIM to procure based on an already developed and approved SIM type.
    • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
    • Maintain effective working relationships with internal and external suppliers.
    • Collaborate with internal stakeholders on when deciding on the types of devices/SIMSs to procure for the Business
    • Liaise with the SIM supplier to communicate the new SIM profile (Electrical, Graphical, OTA profiles)
    • Act as the go-between the Supplier and internal stakeholders  on changes to be made on the SIM profile/Device profiles etc
    • Continually seek self-professional development to sharpen skills and capabilities
    • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.

    Job Condition

    • Normal MTNN working conditions
    • May be required to work extended hours.

    Requirements, Experience & Training
    Experience:

    • 3-7 years’ experience in an area of specialization.
    • Experience working in a medium to large organization
    • Knowledge of Telecoms SIM and devices supply chain operations
    • Knowledge of customer order fulfillment, customer delivery, determining availability, etc.
    • Understanding of process for booking, tracking and monitoring of orders

    Training:

    • Customer Relationship Management
    • Project Management Training/Experience
    • Advanced Excel Skills.

    Minimum qualification

    • BSc or HND.

    Method of Application

    Interested and qualified? Go to MTN Nigeria on careers.mtnonline.com to apply
  • Send your application

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Average Salary at MTN Nigeria
₦ 207K from 82 employees
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