General Manager - Operations at Workforce Group

Reporting Line: Managing Director

Job Brief

• Direct and oversee the company's banking operations functions relating but not limited to central operations, domestic and foreign operations, trade services operations and treasury operations.

Key Responsibilities

• Be responsible for the Bank’s Operations strategy
• Ensure compliance with regulatory requirements relating to Banking Operations
• Design, develop and keep updated the Banks' Operations Manual
• Ensure compliance with all operational guidelines, processes and procedures
• Be responsible for reviewing business processes to stay innovative in rendering excellent banking operations services to customers, to reduce operational costs and tighten controls
• Coordinate the execution of international trade and payment transactions in an efficient and cost- effective manner in line with the Bank’s overall strategy
• Provide efficient domestic banking services to customers
• Manage the staff and meet up with budget expectations of the Bank’s Operations division.

Qualifications & Experience

• A first Degree or equivalent in any discipline.
• Relevant professional qualifications such as ACIB
• A minimum of 10 years relevant experience with at least 5 years at senior management level      
• Experience in banking operations and customer service.

Required:

• Ability to translate regulatory requirements into operational plans and actions.
• Excellent knowledge of banking operations (domestic and international)
• Proficiency in financial analysis and interpretation skills
• Excellent negotiation skills
• Ability to develop a Banking Operations Manual and to see to its implementation.
• Knowledge of banking procedures and policies
• Detailed understanding of operational risk analysis.
• Knowledge of treasury operations, trade finance and digital banking
• Proficiency in the use of Microsoft Office tools.
• Digital orientation
• Problem solving skills
• Strategic thinking.