ICT4D Specialist at Catholic Relief Services (CRS)

Req Number:ICT91919
Location: Abuja
Position Type: Full Time
Reports To: Senior Manager-Vector Control
Supervises: 3 ICT4D Officers
Duration: 15 months   

Job Summary / Background

• Ensure the overall strategic coordination, day-to-day effective planning and management, and key technical oversight on the use of ICT4D for health programming using the CAT Strategy and partnering with Red Rose (in accordance with established CRS policies and procedures as well as GF grant regulations). This entails maintaining acceptable standards and thinking innovatively in order to ensure improved efficiency, accountability and transparency in the implementation of LLIN mass campaigns in the targeted states.
• Analyze and provide solutions for ICT4D device issues- both in the office and on the field. S/he will request and process improvements with regard to ICT4D enablement of agency business. Monitor and report on performance of ICT4D functions and service delivery processes with respect to organizational needs.
• Enable knowledge management, decision-making, and programming effectiveness by ensuring efficient operations and use of CRS information sharing, communication, and collaboration technologies, and by providing technical advice to CRS staff and partners on overall ICT systems.
• Work collaboratively with other teams to explore the use of ICT4D beyond the current expectations and create opportunities for newer innovations. 

Key Responsibilities
System Management:

• Provide leadership and support for  the enablement of the Red Rose technology and mobile devices to be used for the implementation of the LLIN mass campaigns in the GF Malaria program.
• Ensure Red Rose systems are designed, implemented, configured and maintained to meet CRS program service requirements.
• Act as the primary point of contact for the Red Rose team in Istanbul, as they deploy and maintain the ICT4D system and devices across the GF program, to enhance program inplementation effectiveness.
• Support the Red Rose team in ensuring quality system configuration, administration, security, and maintenance of the ICT4D devices for the successful CRS GF Malaria program implementation.
• Advise and support ICT4D officers and other staff in executing good stewardship and efficient use of GF ICT4D resources.
• Collaborate with relevant staff to create, document, and maintain ICT4D inventory and ensure adequate supply and functionality.
• Ensure third-party suppliers are aligned to meet CRS business process requirements (Vendor Management).
• Any other duties assigned

End-User Support for ICT4D:

• Ensure timely response to user support requests or promptly escalate issues as needed.
• Support staff orientation process for the ICT4D – Red Rose technology and devices.
• Ensure/Conduct user trainings, as appropriate¬ by supporting ICT4D trainings at state and LGA levels for the LLIN mass campaigns.
• Configure desktops, laptops and other peripheral devices to provide user access to agency business systems information.

Compliance:

• Monitor ICT4D system operations and implement measures to ensure consistency in service delivery against established policies, procedures, and service standards.
• Provide strategic leadership and oversight on the CAT platform management to all partners
• Collaborate with Procurement to ensure ICT4D equipment and software purchases are in line with CRS standards and in compliance with donor requirements.

Capacity Building:

• Maintain personal and professional development to meet the changing demands of the job.
• Develop and implement training programs to improve staff and partners capacity in the area of ICT4D, especially the Red Rose One Syytem Technology.
• Participate in regional/agency ICT4D initiatives.
• Develop and provide capacity building (training, coaching, on-the-job support) to staff and partners in ICT-related areas.
• Provide relevant capacity building and technical support for national and sub-national personnel
• Any other duties assigned  

Supervisory Responsibilities:

• Oversee the recruitment, training and development of a competent pool of ICT4D officers that can effectively discharge the responsibilities under the ICT4D portfolio of the CRS GF Malaria grant
• Ensure job descriptions are up to date and responsibilities and performance expectations are clearly communicated within the ICT4D unit
• Ensure effective delegation of authority.
• Orient new staff on CRS identity, culture, partnership principles, tools, and processes.
• Organize assignments, tasks, and expectations in a way that fosters opportunities for learning and development.
• Manage individual and team development by providing coaching, feedback, mentoring, support, resources, and reinforcement.
• Complete all aspects of the CRS Performance Management system on time and effectively create a high-performance culture and a positive work environment. Deal firmly and promptly with performance issues.
• Process and ensure that  all administrative documents related to personnel management, such as Timesheets, TEVs, Leave Requests, etc. are appropriately reviewed and authorized.
• All other duties as assigned.

Key Working Relationships:

• Internal: CRS Global Fund Malaria Program Team, CRS HQ GKIM team, Deputy Country Representatives, Country Representative, Head of Administration, Finance, Procurement and Administration Staff, Regional and Senior Technical Advisors, Deputy Regional Directors for PQ and MQ, GFSU, RISA, Country program ICT Manager, members of CRS ICT community, and owners of CRS business systems
• External: Red Rose Team, Global Fund’s Nigeria Country Team, State Ministries of Health (SMOH) staff, National Malaria Elimination Program (NMEP) staff, Technical and Financial Partners, Local Fund Agent (LFA), GSM, Auditors.

Note: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Minimum Requrements
Qualifications and Work Experience:

• Bachelor's degree in IT, Sciences and other related field (Computer Science, Computer Networking, Programming, and Information Systems). Significant work experience in a directly related field combined with appropriate training/certificates will be considered in lieu of degree.
• Microsoft Certified Solutions Specialist or equivalent.
• Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified desirable.
• Cisco Certified Network Associate or equivalent desirable
• Project Management certification highly desirable
• A minimum of 5 years work-related experience.
• Track record of reliable and consistent performance

Knowledge and Skills:

• Experience in introduction, design, implementation, and adoption of relevant technology and management tools. Especially ICT4D technology and tools.
• Knowledge of ICT4D trends, applications, and technologies.
• Knowledge of MS Project and Office applications.
• Expert-user level knowledge of agency-supported ICT4D solutions.
• Solid knowledge of backup and disaster recovery systems.
• Strong client-service focus; able to work with diverse groups of people in a team-oriented environment.
• Skilled in obtaining information necessary to accomplish duties.
• Able to prioritize work, multi-task and meet deadlines.
• Problem analysis and problem resolution at functional level.
• Able to quickly research, learn, and implement new technologies.
• Able to communicate technical ideas and concerns in a non-technical environment.
• Able to adapt and learn.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
• Demonstrated capacity in management of network/server software and hardware devices and platforms.
• Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies.
• Experience with ITSM and systems management tools preferred.
• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer standard solutions
• Demonstrated experience building ICT capacity with professional staff
• Ability to anticipate systems’ impact on organizational and user effectiveness.
• Strong organization and planning skills, detail-oriented.
• Maturity and discretion, able to work with, and maintain confidential information.
• Fluency in written and spoken English; excellent written and oral communication skills.

Competencies:

• Promotes Stewardship of Resources: Leads the country program efforts to effectively and efficiently use ICT4D resources.
• Ensures Principled Compliance: Upholds program-wide application of CRS ICT4D policies and procedures and their alignment with external regulations and laws.
• Leads ICT Improvements: Orchestrates management improvement efforts and builds capacity of staff and partners to actively support sustainable quality and innovation.
• Collaborates effectively with staff, colleagues, and stakeholders: Uses CRS values to facilitate involvement of strategic participants for collective decision-making.

Agency-wide Competencies (for all CRS Staff):

• These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.
• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning

Travel Requirements:

• Approximately 60% travel.

Interested and qualified candidates should download the "CRS Application Form" below, fill and send with a detailed Resume as one document in PDF to: ng.recruitment_operations@crs.org indicating position being applied for and the Job Ref Code as the subject of the application e.g. ICT4D Specialist, ICT91919).

Click here to download Application Form - (Dropbox Doc.)

Click Here for Job Details (Dropbox Doc.)

Additional Information
Equal Employer Opportunity:

• “CRS is an equal - opportunity employer, does not discriminate based on race, color, religion and we are committed to gender sensitive programming and management’. etc.
• Qualified women are strongly encouraged to apply”

Safeguarding:

• By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the above safeguarding-related topics.

Statement of Commitment to Protection:

• ‘’CRS’ recruitment and selection procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation’’