Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 8, 2019
    Deadline: Oct 21, 2019
  • Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1s...
    Read more about this company

    Customer Service Specialist

    Reporting To: Business Unit Commercial Manager
    Job Type: Full time

    Role Purpose

    • Serve as key contact and liaison for customers to ensure total customer satisfaction.


    • Coordinate the prompt handling of all customer service requests
    • Providing utmost customer satisfaction at all times.
    • Ensures reduction down time in customer complaint handling.
    • Resolves service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solutions to solve the problem, expediting correction or adjustments following up on resolution.
    • Respond to billing inquiries and handle customers’ high bill complaints.
    • Provide information about company programs, products and services to overall team and customers
    • Provide data to customers requesting new services.
    • Ensure all new and existing customer data are accurate
    • Recommends potential services to management by collecting customer information and analyzing customer needs.
    • Contributes to team effort by accomplishing related results as needed.
    • Ensure all complaints are being handled timely and properly
    • Receive customer feedback on a monthly and annual basis
    • Resolve customer queries and complaints within the district network.
    • Carry out initiatives to improve customer satisfaction, based on the corporate customer care policies, in the business unit and Undertaking.
    • Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs
    • Carry out any other duty as requested by Financial Accounting & Reporting Specialist or Financial & Administration Manager.

    Minimum Qualifications

    • A Bachelor's degree from a reputable University
    • Proficiency in MS Office (Word, Excel, and PowerPoint).
    • Competency in CRM and other operational applications
    • Minimum of 8 years’ experience in a similar role preferably within the banking or telecommunications industry.

    Technical Competencies:

    • Good written and spoken communication
    • Understanding of the peculiar customer challenges of the power industry.
    • Results Driven.
    • Problem Solving and Analysis Skills.
    • Ability to multi-task.
    • Excellent time management and organizational skills.
    • Knowledge of local language and ethos.

    Behavioral Competencies:

    • Team Player
    • Good interpersonal skills.

    Application Closing Date
    12th October, 2019.

    Method of Application

  • Send your application

Never miss a job with our real-time & personalized push notification
Subscribe Now
Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert


Join over 348K happy subscribers

Send your application through

Yahoomail Gmail Hotmail