BU Operations Specialist at Ikeja Electricity Distribution Company

Reporting To: NMD Management Lead
Job Type: Full time

Role Purpose

• This role will be responsible for assisting NMD Management lead in the post metering faulty resolution in the respective Business Units. Also, in charge of resolving direct customer complaints.
  

Responsibilities

• Coordinate all NMD customer post metering activities for the Business Unit
• Part responsibility for commercial loss reduction initiatives for the respective BU
• Prepare Weekly plans based on Monitoring oversights, exception escalations and customer complaints
• Coordinate investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Coordinate the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Ensure adequate management of seals deployed to the Business Unit.
• Overall responsibility and control for the quality of metering infrastructure
• Periodic customer meter recertification and validation for energy accuracy
• Weekly Performance reporting
• Monthly performance appraisal presentation
• Drive team performance and compliance
• Ensure technical and commercial feasibility checks and customer account number authentication
• Allocation and Implementation of new customer service/load change/name change/address change applications for the respective BU
• Carry out any other duties as requested by the Head metering or other superior officers in line with agreed work process or SLAs
• Manages and develops the productivity and capacity of other team members
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Perform other duties as assigned by the unit Head or Head of Department

Minimum qualifications

• First degree in Social Science/ Engineering
• Requires 5 - 7 years post qualification experience

Technical Competencies:

• Relationship management and interpersonal skills.
• Data reconciliation and review skills
• Fair Knowledge of metering
• Good knowledge of industry related regulations
• Good Analytical skills
• Planning and Organizing
• Individual Team Development
• Knowledge of electricity body requirements
• Customer Orientation

Behavioral Competencies:

• Ability to work independently and take responsibility for operations impacting decisions
• Strategic problem resolution
• Ability to work under pressure and multi task effectively
• Effective People Management
• Analytical prowess
• Ability to influence others
• Good communication & interpersonal Skills
• Good relationship management skills
• Good Leadership skills
• Commitment to business growth and customer satisfaction