Front Desk Officer at an Integrated Services Limited

Reporting to: HR & Admin Manager

JOB SUMMARY

• The front desk personnel will be responsible for answering all incoming calls, directing calls to appropriate staff, mail distribution and providing additional clerical support.  
• The front desk personnel is the first point of contact for the entire organization, which requires a positive attitude and polished, professional appearance.  
• This position will multi task a variety of front office activities. 

TASK AND RESPONSIBILITIES 

• Welcoming guests, determine nature of business, and announces guest to appropriate personnel.  
• Answering incoming telephone calls, determining purpose of callers, and forwarding calls to appropriate personnel or department.  
• Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.  
• Scheduling meeting/conference rooms.  
• Assist administrative assistants with cleric al duties to include faxing, copying, and organizing / maintaining files.  
• Coordinate with vendors and services they provide.  
• Ensure main voicemail reflects office closings, special events as well as posting office closed signs.  
• Answering questions about organization and provides callers with address, directions, and other information requested.
• Receiving and forwarding incoming emails.  
• Receives, sorts and distributes mail.  
• Support administrative and special projects requirements, as assigned.  
• Other duties as assigned.

REQUIRED SKILL/KNOWLEDGE/QUALIFICATION

• Smart and good looking 
• Polished professional with outgoing attitude 
• Be a team player and love to make the guests feel at home.  
• Excellent typing skills (word processing; 50-60 wpm), high level of proficiency with general office PC applications (i.e. MS Word, MS Excel, MS Access, MS PowerPoint) and comfort with learning new applications as required.  
• Demonstrate excellent organizational, coordinating and personal interface skills.  
• Commitment to work overtime on occasion.  
• Comfort and experience interfacing with various levels of staff and management, while working in a fast-paced environment.  
• Familiarity and working knowledge of general office machines (i.e. fax, copier, printers, etc.) required.  
• Demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and vendors. 

EDUCATIONAL QUALIFICATION

Must have at least HND/BSC in any field of study.

EXPERIENCE

At least 1-2 years progressive related experience.