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  • Posted: Sep 12, 2019
    Deadline: Not specified
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  • Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
    Read more about this company

    Customer Support Specialist - English & Hausa

    Job Description

    • We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.

    What You'll be Doing

    • Represent Bolt in any English & Hausa spoken market
    • Support all Bolt's users and help them get the most out of our apps
    • Create loyal fans by showing them we really care
    • Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
    • Be a key player in building a support team in a challenging growth environment

    Requirements

    • Understand what does outstanding customer support look like and be ready to go the extra mile
    • Be ready to work in shifts
    • Be always ready to put customers first, be passionate about helping others
    • Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
    • Be a hustler, not stopping after 20 obstacles a day
    • Have excellent spoken and written English & Hausa skills, any other language is a plus
    • Be passionate about new technologies and ridesharing

    Benefits

    • Motivating compensation
    • No corporate BS – we’re moving too fast for that
    • Amazing personal growth experience at one of the fastest-growing startups in Europe & Africa
    • Working with a motivated and talented international team, plus regular team events
    • Working in one of the coolest offices in Kano
    • Impactful work - you’ll have a rare opportunity to build a product literally used by millions of people across the world

    Method of Application

    Interested and qualified? Go to Bolt on boards.greenhouse.io to apply
  • Send your application

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