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  • Team Lead, Customer Service at Norrenberger Financial Group

  • Posted on: 3 September, 2019 Deadline: 27 September, 2019
  • View Jobs in Banking / Financial Services View All Jobs at Norrenberger Financial Group
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  • Norrenberger is an Integrated Financial Services Group (Licensed & Regulated by the Central Bank of Nigeria (CBN) and the Securities & Exchange Commission (SEC) that operates a customer-focused business model offering clients a comprehensive range of financial products& services including Funds & Investment Management, Structured & Alternative Finance, SME Funding, Foreign Exchange and Business Advisory Services.

    Team Lead, Customer Service

     

    Job Description

    • A customer service team lead supports a company’s customer service activities by directing and overseeing team members, resolving and escalating customer questions or complaints to appropriate departments, and developing programs and procedures to enhance productivity and performance.

    Job Responsibilities

    • Coordinate Customer Service Team.
    • Respond to customer’s enquiries via phone, emails and in person.
    • Create and maintain customer’s data and reports thoroughly, including notes and personal interactions.
    • Monitor and measure customer satisfaction.
    • Develop surveys to stay up to date with client satisfaction.
    • Make recommendations to management to improve customer experience.
    • Develop a good rapport with customers.
    • Submit a weekly report of all activities carried out to the up line manager.
    • Conversant in products and services offered by the organization and encourage the customers to try new products and services.
    • Act as a point of contact between the manager and customers.
    • Handle requests and queries promptly.
    • Review and Resolve Escalations
    • Evaluate Team Members
    • Support Process Improvement.
    • Train New Hires

    Job Requirements

    • A degree in Social Sciences, Administration or any related field is required.
    • Possess between 5 to 8 years previous working experience in a telecommunications office or bank.
    • Preferably female for the purpose of gender equality.
    • Possess Communications and Interpersonal Skills.
    • Must be Presentable, Eloquent and Very Professional.
    • Must Possess a Strong Sense of Confidentiality.
    • Basic knowledge of office equipment.
    • Proficient use of Microsoft Office.
    • Fluent in English Language.
    • Team oriented and good management skills.

    Method of Application

    Interested and qualified candidate should send their CV and Cover Letter to: recruitment@norrenberger.com using the Job Title as the subject of the mail

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