Teller Services and E- Settlement Officer at Innovectives Limited

Job Description
Customer Service Operations:

• Data Entry, Opening, Reactivation and Closure of Accounts.
• Data Processing
• File keeping and Documentation
• BVN
• Maintaining customer accounts and implementing changes to existing accounts
• Cross Selling the Banks product.
• Ensures Excellent Customer Relationship and Interaction

Cash & Teller Services:

• Receiving of Other Bank’s Cheque (OBC)
• Raising of Manager’s cheque (MC)
• Receiving cash and account details from the customer
• Handling of all financial transactions ranging from managing cash deposits, withdrawals and transfers.
• Ensures early close and timely balancing of cash or entries
• Daily review and call over of transaction tickets.
• Ensures effective service delivery in transaction processing to improve TAT.
• Vault Management
• Effectively communicates with to Manager, Banking Operations on any challenges encountered during work.
• Always provides customer feedback or complaint to Manager, Banking Operations
• Preparation of monthly, weekly and daily call-over reports, NIBSS and CBN reports
• Charge Maintenance on Loans and Disbursement
• Maintenance of Standing Instructions
• Processing of all remittances to CBN and other regulatory bodies
• Processing of instructions received via RTGS, NIP, DRAFTS and account to account transfer.
• Recovery of outstanding loan amount from related accounts.

E-Settlement & Reconciliation Services:

• Handling of virtual accounts payment and reconciliation.
• Management of all General Ledgers
• Daily ATM Monitoring.

Requirements

• Minimum Qualification: BSc
• Candidate should have 2-3 years cognate experience working in a similar role
• Must have working knowledge of all facets of Banking operation with experience with core banking applications (FCUBS, Finacle, T24)
• Must have experience in reconciliation of digital Payments
• Must be skilled at analysing customer feedback metrics and handling displeased customers.
• Must have basic accounting and numerical skills.