Field Application Specialist (Life Sciences) at Integrated Corporate Services - ICSL

Job Description

• This is an exciting opportunity for an ambitious and dynamic individual to join a fast-paced Leading Science Laboratory Company in Nigeria. This is a Field Based role.

Key Result Areas
Development of marketing strategies and implementation in following areas:

• Provision of on-site application support and training on Life Science products, thereby contributing substantially to customer satisfaction.
• Support Sales in the achievement of the orders plan by delivering product line specific pre- and post-sales related customer support activities.
• Ability to effectively resolve Customers' issues and escalate same where necessary.
• Keeping up to date with product knowledge in line with needed support competencies.
• Business Development - New business
• Business Development - Expansion of sales to existing customers

Role Purpose

• Responsible for the provision of on-site scientific application support and training on company products, thereby contributing substantially to customer satisfaction
• Support sales in the achievement of the orders plan by delivering product line specific pre- and post-sales related customer support activities.
• Ability to solve customer escalations effectively
• Responsible for keeping up to date with product and state of the art scientific know how
• Work in line with the Support Competencies.

Major Responsibilities

• Acquire and maintain theoretical and practical knowledge of CE and NextGen sequencing and real-time qPCR applications/workflows
• Acquire and maintain scientific and competitive knowledge and market segment overview for support of customers, sales and service. Keep up to date with the scientific community
• Train other colleagues on new products/applications as necessary.
• Provide high quality pre-sales support by customer visits, product/application demonstrations, seminars/workshops and sample analysis
• Participate in the organisation and running of these events as required. Feedback to sales & marketing market conditions and product opportunities
• Work effectively with Sales and Service in regional/key accounts of responsibility.
• Provide high quality post-sales support by training and visiting customers, delivery of telephone support, organization of user meetings and general follow up of customer’s requests
• Track, record and document relevant information in CRM from all technical enquiries from customers.

Skills / Experience Required

• Requires knowledge and skills normally acquired through completion of a Master's Degree or Ph.D in Immunology, Biology, Genetics or Biochemistry, or equivalent experience.
• Requires 4-6 years of previous laboratory experience to include expertise in basic techniques related to Molecular Biology products with related instruments and applications background.
• Hands-on experience of either real-time qPCR and CE sequencing is essential
• Experience of NextGen sequencing would be an advantage
• Experience in presenting technical materials in written and verbal form is critical
• This includes site pre-qualification, installation and follow-on support for computer-based instrumentation.
• Demonstrated ability to read, analyze, interpret common scientific and technical journals
• Computer Application Skills (Powerpoint, Excel, Ms-word etc)
• Demonstrated ability to respond to common enquiries or complaints from customers, regulatory agencies, or members of the scientific community.
• Demonstrated ability to write publications and reports that conform to prescribed style and format.
• Demonstrated ability to apply mathematical and statistical analysis to data.
• Demonstrated ability to troubleshoot technical problems.
• Customer-facing experience preferred
• Valid Driver’s License required.