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  • Field Application Specialist (Life Sciences) at Integrated Corporate Services - ICSL

  • Posted on: 27 August, 2019 Deadline: 21 September, 2019
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  • ICS Outsourcing Limited - Our client is recruiting suitably qualified candidates to fill the position below:

    Field Application Specialist (Life Sciences)

     

    Job Description

    • This is an exciting opportunity for an ambitious and dynamic individual to join a fast-paced Leading Science Laboratory Company in Nigeria. This is a Field Based role.

    Key Result Areas
    Development of marketing strategies and implementation in following areas:

    • Provision of on-site application support and training on Life Science products, thereby contributing substantially to customer satisfaction.
    • Support Sales in the achievement of the orders plan by delivering product line specific pre- and post-sales related customer support activities.
    • Ability to effectively resolve Customers' issues and escalate same where necessary.
    • Keeping up to date with product knowledge in line with needed support competencies.
    • Business Development - New business
    • Business Development - Expansion of sales to existing customers

    Role Purpose

    • Responsible for the provision of on-site scientific application support and training on company products, thereby contributing substantially to customer satisfaction
    • Support sales in the achievement of the orders plan by delivering product line specific pre- and post-sales related customer support activities.
    • Ability to solve customer escalations effectively
    • Responsible for keeping up to date with product and state of the art scientific know how
    • Work in line with the Support Competencies.

    Major Responsibilities

    • Acquire and maintain theoretical and practical knowledge of CE and NextGen sequencing and real-time qPCR applications/workflows
    • Acquire and maintain scientific and competitive knowledge and market segment overview for support of customers, sales and service. Keep up to date with the scientific community
    • Train other colleagues on new products/applications as necessary.
    • Provide high quality pre-sales support by customer visits, product/application demonstrations, seminars/workshops and sample analysis
    • Participate in the organisation and running of these events as required. Feedback to sales & marketing market conditions and product opportunities
    • Work effectively with Sales and Service in regional/key accounts of responsibility.
    • Provide high quality post-sales support by training and visiting customers, delivery of telephone support, organization of user meetings and general follow up of customer’s requests
    • Track, record and document relevant information in CRM from all technical enquiries from customers.

    Skills / Experience Required

    • Requires knowledge and skills normally acquired through completion of a Master's Degree or Ph.D in Immunology, Biology, Genetics or Biochemistry, or equivalent experience.
    • Requires 4-6 years of previous laboratory experience to include expertise in basic techniques related to Molecular Biology products with related instruments and applications background.
    • Hands-on experience of either real-time qPCR and CE sequencing is essential
    • Experience of NextGen sequencing would be an advantage
    • Experience in presenting technical materials in written and verbal form is critical
    • This includes site pre-qualification, installation and follow-on support for computer-based instrumentation.
    • Demonstrated ability to read, analyze, interpret common scientific and technical journals
    • Computer Application Skills (Powerpoint, Excel, Ms-word etc)
    • Demonstrated ability to respond to common enquiries or complaints from customers, regulatory agencies, or members of the scientific community.
    • Demonstrated ability to write publications and reports that conform to prescribed style and format.
    • Demonstrated ability to apply mathematical and statistical analysis to data.
    • Demonstrated ability to troubleshoot technical problems.
    • Customer-facing experience preferred
    • Valid Driver’s License required.

    Method of Application

    Interested and qualified candidates should send their Applications to: holugbue@icsoutsourcing.com using the Job Title as the subject of the mail.

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