Hospital Concierge at Alan & Grant

Duties and Responsibilities

• Assist patients and visitors on arrival at the hospital by directing, accompanying (if required) them to where they need to go to.
• Expected to move around various areas of the hospital attending to any issues that may arise with regards to billing and generally assisting patients.
• Gathers Data Relevant to the patient Admission, Discharge, Diagnosis, Insurance, Socioeconomic needs and barriers to care.
• Contacts patients within 3-5 days of discharge to follow up on appointments and inquire as to how the patient is doing since being discharged.

Requirements
Experience, Qualification and Skills:

• Minimum of HND/Bachelor's Degree in any field of study.
• Minimum of 1 year working experience in a Hospital Environment.
• Excellent interpersonal skills and Conflict management skills
• Outstanding verbal and written communication skills
• Polite and amicable approach to patient/visitors/work colleagues
• Ability to ensure a cohesive approach between departments.
• Ability to learn quickly
• Good Multi-tasking abilities
• Must be able to work well under pressure and must be adaptable.