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  • FSL Complaint & Feedback Mechanism Assistant at INTERSOS

  • Posted on: 23 August, 2019 Deadline: 24 August, 2019
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  • INTERSOS is an independent, no-profit organization which, through its own humanitarian operators, intervenes to effectively answer the needs of people in serious crises situations, mainly in the world's poorest regions, who are suffering, deprived of rights, dignity and essentials goods. It maintains a flexible operating structure. The head office in Italy coordinates, supports and monitors the planned activities in the countries of intervention carried out by decentralised offices. The statutory bodies of INTERSOS, are: the Members Assembly, the Council, the Society for Auditing and Certification of Accounts.

    FSL Complaint & Feedback Mechanism Assistant


    Candidates interested in this position should complete this form and attach your CV with the following format “Surname_Position you applied for”.

    Please note that only applicants whose competencies meet the requirement of the position will be contacted.

    Application deadline: apply no later than 26th August 2019 at 4:00PM

    Please note that INTERSOS do not ask for any form of payment at any stage of recruitment.

    Work Location Applicants MUST be resident of the following locations; Magumeri, Bama, Ngala & Damasak LGAs

    Reporting to Field Coordinator

    2. Job description
    A. General purpose of the position, responsibilities and tasks

    General purpose of the position

    Mainstreaming of protection in food security activities

    Main responsibilities and tasks

    • Lead the collection of information/data about vulnerability, protection needs and concerns of the targeted population.
    • Manage individual protection cases, including maintaining strict protocols for confidentiality and consent.
    • Update case files on individual developments, following international SOPs and ensuring beneficiaries’ data are protected.
    • Support the focal point for the identification and referral of Extremely Vulnerable Individuals and People with Specific Protection Needs for
    • adequate assistance according to INTERSOS pre-defined criteria.
    • Conduct follow-up monitoring visits to ensure that needs have been met in an appropriate manner and beneficiary have the opportunity to provide
    • feedback on the assistance received.
    • Contribute to the establishment/maintenance of a referral pathway, respectful of the confidentiality principle and international SOPs.
    • Prepare and timely submit timely reports to hierarchy.
    • Provide constant feedback to supervisor on progress, lesson learnt, achievements and gaps, issues and problems.
    • Any other duties as may be assigned by the Project Manager;
    • Conduct duties in accordance with INTERSOS Nigeria programme and protection Standard Operating Procedures (SOPs);
    • Conduct duties in strict accordance with INTERSOS Code of Conduct and the principle of confidentiality.

    3. Position requirements

    • Education Tertiary level of education “desirable”
    • Professional experience
    • Minimum of 6 months volunteer humanitarian work “desirable”

    Professional requirements

    • Good speaking, writing and reading skills
    • Good computer skills

    Languages English, Hausa, (Kanuri is desirable)

    Personal requirements

    Hardworking, discipline and trustworthy

    Method of Application

    Use the link(s) below to apply on company website.

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