Quality Assurance Engineer (Supervisory) at MTN Nigeria

Employment status: Permanent
Department: Quality Assurance

Job Description

• To implement a quality management system (QMS) in the Information Systems environment, collect and analyze data from applicable QA metrics.
• Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.
• Maintain mechanism and system to ensure prompt, frequent and appropriate update of QA review work within the IS function and lead quality assurance team in delivering reliable services.
• Perform root cause analysis of QA related problems and device corrective and preventive actions.
• Coordinate and review QA business processes, identifying process dysfunctions and recommend necessary updates with the aim of enhancing effectiveness and overall operational efficiency.
• Prepare quality documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions.
• Revalidate and maintain database of records, data and information in relation to quality assurance within the IS Division, ensuring easy access and retrieval of information.
• Conduct training programs on Quality Management System and facilitate compliance to company Safety, Health and Environment policies within IS Division.
• Collect quality assurance data, analyze and prepare reports
• Participate in audit activities initiated by internal or external auditors to assure quality of IS solutions according to defined standards and metrics.
• Value created through effective stakeholder management
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Requirements, Experience & Training
Experience:

• 3-7 years experience which includes:
  • Minimum of 2 years’ experience in an area of specialisation; with experience with working with others
• Experience working in a medium organization.

Training:

• Quality Assurance Management Training
• Process Audits and Reviews
• Project Management.

Minimum qualification

• BA, B.Sc or HND