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  • Posted: Aug 7, 2019
    Deadline: Not specified
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    MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet servi...
    Read more about this company

     

    Technical Support Engineer - Wireless

    Department: Technical
    Job Type: Permanent
    Minimum years of Experience: 2

    Responsibilities

    • Develop emergency service plan for customers.
    • Analyse issues and develop resolutions in a timely fashion.
    • Complete service orders and service reports in a timely manner.
    • Coordinate onsite contractors for facility support as necessary.
    • Monitor the issue resolution status and time closely.
    • Assist field personnel in providing remote and on-site customer support and services.
    • Supervise all product installations and the related repair and maintenance activities when required.
    • Act as the main point of contact for customers for any complaints, inquiries and issues.

    Qualifications, Skills & Competencies

    • B.Sc in Engineering or any relevant discipline.
    • Good communication skills.
    • Good reporting skills and feedback mechanism.
    • Knowledge of basic TCP/IP configurations and troubleshooting.
    • Experience in configuration of Cisco switches.
    • Knowledge of Access point and controllers.
    • 1-2 years experience in the configuration of Optical Network termination(ONT).
    • Ability to provide remote support using any Desk, Teamviewer, remote Desktop etc.
    • Ability to supervise project and provide real time reporting.
    • Basic understanding of quality of service and network management concepts with respect to transmission networks is a must.
    • Ability to commission sites on all platforms with basic training on the job.
    • Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.

    Demands of the Job:

    • Ability to multitask and provide support when required.

    Method of Application

    Interested and qualified? Go to MainOne on career.mainone.net to apply

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