Helpdesk Graduate Trainees at Promethean Consulting

Location: Benin, Lagos

Details:

Level of education/qualifications normally required:

• Graduate degree in Computer Science, Information Technology , Engineering or related discipline with an IT focus

• Certifications: A+, MCSE, MCSA, MCITP, CCNA is a plus.

Specific work experience:

• Broad technical computer maintenance and repairs, email, printer
• Understanding of IT services, technology and solutions is a plus.
• End User services experience.

• With 0 – 3 years working experience.

Technical / functional skills:

• Ability to interact with colleagues within IT and other departments.
• Deep understanding of running IT services in regards to technology and processes.
• Strong analytical, design and development skills including troubleshooting and integration of IT services..
• Experience with a helpdesk solution e.g. Sysaid, Manage Engine, Ivanti.

Behavioral / managerial competencies:  

• Ability to communicate openly and effectively with IT management, Business Units management, with other IT managers, with staff, and with many diverse constituencies.
• Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments.
• Strong customer / end-user / client service orientation.
• Highly self-motivated and directed.
• Keen attention to detail.
• Capability for problem solving, decision making, sound judgment, assertiveness.

Linguistic skills:

• English.

Mobility requirements (time spent travelling internationally, nationally etc.):

• National travelling to branches.