Information Technology (IT) Officer at Terre des hommes Foundation (Tdh)

Location: Maiduguri, Borno

General duties

• IT Officer will be primarily responsible with assisting and facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in TDH NGA Nigeria Field Offices.
• The ICT Officer is reporting to the Field Coordinator with dotted lines to the Deputy Logistics Manager for Utilities/Facilities and will work closely with Logistics Coordinator and all program sectors to ensure proper ICT functioning and support.

Responsibilities & Tasks
Installation & Configuration of:

• Servers, server operating system and software, desktop/laptop hardware and software, and peripherals.
• Local Area Network, wireless network, Firewalls, essential network services peer-to-peer or client server architecture, as appropriate.
• Windows 10 operating system image.

Maintenance, Repair & Security:

• Perform preventative maintenance on all TdH NGA computers and network resources.
• Implement and manage backup solutions for office/individual users as per TdH NGA IT recommendations and provide the necessary training on the use of these back-up solutions.
• Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
• Create and maintain TdH NGA computer software/hardware inventory ensuring accuracy.
• Create and maintain network documentation to include but not limited to IP address, system access, email creation request, upgrades and changes to original network, etc.
• Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
• Closely collaborate with the TdH HQ IT Unit on helpdesk, connectivity and other in country and global TDH NGA IT projects.
• Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.

Training, Evaluation, & Testing:

• Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users.
• Test and evaluate new technology as required by TdH HQ IT Unit.
• Prepare and submit regular reports that provide sufficient detail for TdH HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans.

Other:

• Fully comply with Tdh Code of Conduct and ensure Child Safeguarding Policy is always upheld.
• Ensure adherence to Tdh standards and quality requirements in all the project activities.
• Adhere to and ensure the team under her/his responsibility follows Tdh administrative and logistical regulations and procedures.

Job requirements
Knowledge:

• Formal education/training in ICT desired - can be compensated with experience in Logistics (at discretion of evaluation team)
• Significant previous experience with similar tasks, particularly in Information and Communication Technologies
• Advance IT knowledge (hardware and software, Microsoft Office, Internet, Server, LINUX)
• Experience in team management
• Previous experience with an NGO is desirable
• Ability to work under pressure and in stressful environment
• Previous experience in emergency response is appreciated
• Strong organizational and time management skills

Skills:

• Required qualities: organized, sense of human relations, diplomacy, communication skills
• Ability to investigate issues and requirements and identify and prioritize appropriate solutions.
• Ability to adapt and adjust to changing processes, constantly seeking process improvement.
• Ability to work in a flexible hour when required.
• Ability to maintain detailed and accurate records.
• Help other employees in the use of various technologies.
• Ability to build professional relationships with key stakeholders and staff.
• Demonstrated interest in technology advanced within the firm.
• Desirable: proactive, autonomous, rigorous, analytical, willingness and motivation to work in an international and intercultural context.

Languages:

• Fluent in English (written and spoken), Hausa and Kanuri