Customer Service Assistant at WhyBlueSky

Job Description
What would you do?

• Provide high quality technical support to teachers from Nigeria using whatsapp, email, phone.
• Assist Customers with their technical and operational queries, as well as any problems reported in the use of the application Mobile Academy for Teachers.
• Resolve issues where possible at Level 1, otherwise providing the relevant information/analysis to reproduce the issue before passing to supervisor
• Track and report carefully every single customer's status in the proper spreadsheets and CRM
• Chat, talk, chat and chat with many different people, every day :)
• Iterate communication strategy.
• Ensure proper and timely communication with all users - send out updates using various communication channels.
• Support the WhyBlueSky Team based both in Kraków, Poland and in Lagos, Nigeria in all topics related to the product delivery processes

Job Requirements
Check if you match our profile?

• You have experience of working in Customer Support
• You have strong interpersonal and communication skills, including active listening
• You are flexible, open for changes and have experience working in very dynamic environment.
• You speak and WRITE excellent English!
• You really like people, have a positive mind-set and can-do attitude.
• You are good problem-solver.
• You work fluently on spreadsheets and are able to report thoroughly the status of every customer - on daily basis
• You are keen on new technologies! Hands-on experience in basic IT support would be an asset, but we are also open for individuals with interest in new tech.
• You are eager to learn! If you don't have IT background but you are willing to learn, don’t worry. We can teach you anything!

Remuneration
What we offer?

• A job that actually matters - you will have an opportunity to make a positive contribution to Nigerian education.
• Opportunity to participate in building our brand in Nigeria.
• Opportunity to meet very interesting people with different cultural background.
• Constantly practising your communication and clear-instruction-providing skills - you will take them to the next level ;)
• Opportunity to draw on the management experience and knowledge,
• Taking part in team brainstorming sessions,
• Challenging your patience...
• Opportunity to learn about start -up environment and mode of work
• Diligent training on every aspect of your work