Front Desk Officer at Reede Consulting Limited

Job Description:
Smart? Approachable? Flexible? Then making the right impression could be the right career for you…
First - and last - impressions count and you’ll be responsible for helping us make the very best possible. Front office (or front of house) staff are often the first people guests meet. You might be checking people in, dealing with questions or complaints, so you’ll need to be friendly, flexible and happy to help. People like you make a hotel service memorable for all the right reasons.

The Role

•     Front Office/Receptionist Manager is in charge of reception and the switchboard.
•     To be responsible for welcoming guests and handling any complaints. In doing so, he or she:
•     Supervises reservations and the allocation of bedrooms with the Executive Housekeeper
•     Monitors the customer accounts and till accounts
•     Applies and ensures the application of the sales strategy to maximise occupancy and average room price
•     Co-ordinates the reception team, organising its work and schedules

Key Responsibilities

•     To monitor the quality of welcome extended to guests
•     To ensure that all hotel standards and procedures are applied
•     To manage daily billing and payments

Skills

•     Use of Microsoft Windows
•     The ability to train and motivate a team
•     The ability to be available to work nights, weekends or public holidays
•     Sales ability

Hospitality

•     Adaptability: coping with the diversity of customers and their needs
•     Self-sufficiency
•     Self-control: handling complaints
•     Good relationship skills
•     Team leadership
•     Good memory: remembering guests
•     Taking the initiative
•     Discretion

Qualifications

•     From A-levels to 2 years’ further education to HND standard or similar in Hotel or Tourism studies
•     3 years’ experience of reception
•     Fluency in a second language is an advantage
•     Good general level of education
•     Significant experience any (reservations system) an advantage