Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jul 30, 2019
    Deadline: Aug 13, 2019
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Innovectives, an integrated fintech company, is a MasterCard Payment Facilitator, licensed Agent Banking Services Provider, interbank Payment Aggregator as a well as a certified mobile Point of Sale solution provider. Innovectives facilitates digital, mobile and e-payment payment services such as Customer-to-Customer [C2C] Business-to- Business [B2B], Busine...
    Read more about this company

     

    Multilingual Contact Center Agent

    Job Description

    • Telesales marketing resulting in conversion of new prospects, Cross selling and Upselling
    • Customer follow up and relationship management
    • Handling Customer Feedback Management within the Organization
    • Efficient Capturing of Customer Feedback Ensuring adherence to the Case Resolution Process by Respective teams and staff handling Customer Feedback.
    • Monitoring and Managing Response and resolution times for Customer Feedback.
    • Reviewing, analysing and managing organization’s case resolution processes periodically
    • Drive Rapid Response and Service Recovery On customer complaints and of Dissatisfied Customers
    • Receipt, and accurate escalation of complex Customer Complaints.
    • Root Cause analysis on Complaints
    • Champion all voice of customer efforts including surveys and uniting a company-wide approach, and optimizing for “listening” pipe opportunities via web, social medial, field, etc.
    • Providing daily, weekly and monthly reports on all Customer Feedback
    • Developing, implementing and enforcing strategic policies that ensure quality service delivery and excellent customer experience
    • Analysis of customer data with the aim of formulating customer-oriented policies.
    • Recommend potential products or services to management by collecting customer information and analysing customer needs

    Minimum Qualifications

    • Graduate Degree
    • Candidate should have 1 years cognate experience working in a similar role.
    • Must have strong knowledge of customer experience management.

    Method of Application

    Interested and qualified candidates should send their CV to: buildacareer@innovectives.com using the Job Title as the subject of the mail.

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Innovectives Limited Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail