Team Lead, Marketing Communications and Customer Services at Alan & Grant

Industry: Financial Services

Job Summary

• This role is responsible for the reach-out strategy of the company and all its subsidiaries
• The following functions sit under this role: brand management, digital marketing, events management, product marketing, corporate social responsibility, media relations, customer services and internal communications.

Core Duties and Responsibilities

• Responsible for product marketing.
• Responsible for event management and public relations.
• Responsible for social media marketing, email marketing, mobile marketing and dissemination of information to clients.
• Ownership of customer issues and resolution of same.
• Implementation of the Organization’s CSR strategy.
• Ownership of the Organization’s Brand Identity and ensuring consistency across all channels.

Requirements

• A Bachelor's Degree in any discipline.
• 2-3 years experience in same or similar role.
• Strong Digital Marketing Skills: Email, Mobile, Google and Social Media
• Ability to work on multiple projects and manage time effectively.
• Strong Copywriting Skills.
• Highly collaborative and thrives well in a fast-paced work environment.
• Excellent communication skills.
• Good Analytical skills.
• Ability to work under pressure and take initiative.
• Expected to display an appreciable measure of emotional intelligence.
• Customer Focused and Oriented.
• Results Driven.
• Problem Solver and Solutions Oriented.
• High level of agility and adaptability.
• Financial Services Experience is an added advantage