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  • Posted: Jul 24, 2019
    Deadline: Jul 26, 2019
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    Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
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    SPA Customer Service Officer

    • Job Code: OX/CS/SLT/006

    Overview

    Our Client a reputable culinary company is looking to hire an entry level customer service officer.

    Job Description

    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Ensure customer satisfaction and provide professional customer support.

    Customer Service Officer Requirements:

    • Proximity to the Island
    • Minimum of HND/BSC or its equivalent.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers.

    Method of Application

    Applicants should send their resume to the specified email using the "Job Title and Job Code" as the subject of the mail to recruitment@owensxley.com

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