Community Manager at Civic Innovation Lab

Introduction

We seek a highly organised and charismatic individual for the role of a community Manager for our hub to oversee all aspects of the workspace operations including a programme of ongoing events. A tech-savvy professional, experienced in social media, PR and promotional events would be a perfect fit.

Objective

Create innovative & exciting methods for public awareness & engagement to increase usage

Job Description

• Implement social media & communication campaigns to align with marketing strategies.
• Maintain an up to date register of community members and ensuring that notices are sent for renewals of office spaces promptly.
• Writing blog posts, articles, newsletters, communications materials, and material for social media channels
• Keep records of events ensuring that schedules do not clash and events are set up timely.
• Launch community initiatives (e.g. maintain an online forum, create an events series & write email newsletters).
• Provide engaging text, image & video content for social media accounts.
• Maintain the content calendar and ensure it is regular, relevant & up to date.
• Monitor & report on feedback & online reviews.
• Liaise with management to relay customer feedback insights gained from conversations within the community.
• Build relationships with customers, potential customers and industry professionals.
• Stay up to date with digital technology trends.
• Moderate online and offline conversations with our community and drive the awareness of the Hub projects through creative, clear and compelling web and social media communications.
• Carry out other duties as assigned by senior management

The Person

The ideal candidate should have;

• A Bachelor’s degree in English, Journalism, Marketing or related field.
• Significant work experience as a Community Manager or other relevant role
• Past evidence of successfully launching community initiatives (e.g. promoting products online via forums, beginning an ambassador program, producing an event series, writing newsletters etc.)
• Aptitude for tracking relevant community metrics (e.g. repeat visits or inquiries)
• Excellent written and verbal communication skills
• Strong working knowledge of social media uses for management of brands
• Knack for seeing and staying ahead of trends
• Analytical skills to interpret traffic and online engagement metrics
• Attention to detail and ability to multitask

Skills / Competencies

Excellent communication (written and oral), interpersonal and negotiation skills

Presentation Skills

• Extremely well organized
• Ability to enable the community
• Managing partners charged with executing creative content and new ideas
• Ability to demonstrate sensitivity and respect for differences in individual perspectives, personality, work styles, and values
• High sense of responsibility, accountability and dependability
• Ability to understand learning needs