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  • Call Center Agent at Workforce Management Centre

  • Posted on: 15 July, 2019 Deadline: 25 July, 2019
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  • Workforce Group - Our client, is currently recruiting suitably and qualified candidates for the position below:

    Call Center Agent

     

    Location: Lagos (Island and Mainland)

    Job Description

    • He/She will be the liaison between the organization and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

    Responsibilities

    • Managing large amounts of inbound and outbound calls in a timely manner.
    • Following call center “scripts” when handling different topics.
    • Identifying customers’ needs clarify information; research every issue and providing solutions.
    • Meet personal/team qualitative and quantitative targets.
    • Seize opportunities to upsell products when they arise.

    Requirements

    • HND/BSc in any discipline.
    • Must not be more than 28 years old.
    • Excellent spoken English with impressive interpersonal skills
    • Must be Fluent in English and one other Language
    • One or two years’ experience working in a related job role.
    • Must be resident in Lagos.

    Perks:

    • Strong phone and verbal communication skills along with active listening
    • Familiarity with CRM systems and practices
    • Customer focus and adaptability to different personality types

    Remuneration
    Attractive Basic pay and other benefits

    Method of Application

    Use the link(s) below to apply on company website.

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