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  • Posted: Jul 10, 2019
    Deadline: Jul 12, 2019
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    Established in 2007, Accion Microfinance Bank has a mission, "To economically empower micro-entrepreneurs and low-income earners by providing financial services in a sustainable, ethical and profitable manner.” The bank has an extensive branch network where customers have easy access to various products and services that include savings, loans, micro-i...
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    Quality Assurance Specialist

    Job Responsibilities

    • Draft quality assurance policies and procedures
    • Interpret and implement quality assurance standards
    • Evaluate adequacy of quality assurance standards
    • Review the implementation and efficiency of quality assurance measurement systems
    • Plan, conduct and monitor testing and inspection of products and services to ensure finished product quality
    • Document internal audits and other quality assurance activities
    • Investigate customer complaints and non-conformance issues
    • Collect and compile statistical quality data
    • Analyze data to identify areas for improvement in the quality assurance system
    • Providing regular updates of receivables to management
    • Develop, recommend and monitor corrective and preventive actions
    • Prepare reports to communicate outcomes of quality activities
    • Identify training needs and organize training interventions to meet quality standards
    • Co-ordinate and support on-site audits conducted by external providers
    • Evaluate audit findings and implement appropriate corrective actions
    • Monitor risk management activities
    • Responsible for document and version management
    • Assure ongoing compliance with quality and industry regulatory requirements
    • Oversee product test management including but not limited to creating test strategy and detailed test plans for products; overseeing the test execution; test reporting

    Qualification & Experiences

    • Minimum of First Degree/ Higher National Diploma (HND) in management studies, technology, process engineering, or any relevant discipline
    • Minimum of 4 years working experience in Banking/ IT/ Analytics and Service Measurement

    Key Performance:

    • Good numerical skills and an understanding of statistics
    • Excellent communication skills, ability to present financial information effectively
    • Planning, organisation and time management skills

    Required Knowledge:

    • Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma certifications,
    • Technology proficiency - Proficient in the use of modern technology
    • Product management, quality inspection, auditing and testing experience
    • Knowledge of digital solutions, services and products
    • Knowledge of innovation in financial services
    • Knowledge of ideation and prototype development
    • Knowledge of stakeholder management
    • Knowledge/experience with software testing tools
    • Knowledge of project management
    • Knowledge of basic programming skills
    • Knowledge of market trend analysis
    • Knowledge of digital security

    Method of Application

    Interested and qualified? Go to ACCION Microfinance Bank on www.accionmfb.com to apply

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