Analyst - Fraud Management at 9Mobile

Job Summary
Monitor telecommunications service offerings and electronic interaction for any form of misuse as defined by the GSMA initiative and in line with Etisalat standards.

Principal Functions

•     Assist with implementing an integrated strategy for fraud prevention and control within the organization.
•     Facilitate activities that would nurture a positive fraud culture within the organization - create and sustain company-wide fraud awareness
•     Undertake fraud education, training and awareness programme for all customer contact points.
•     Define and monitor SLA timelines for interaction points with other relevant team - Credit Management, Audit and Legal departments.
•     Conceive, initiate, prioritize and lead the completion of fraud prevention initiatives.
•     Conduct periodic review on all systems that require access rights e.g TABS, HLR, CONNECTIVA etc
•     Follow up with relevant units on all reported fraud cases to ensure closure and accurate documentation.
•     Act as a single point of contact for the Fraud Management team with internal and external stakeholders
•     Investigate all escalated fraud incidents, prepare reports on each and update the fraud database accordingly.
•     Perform varying degrees of TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile transport integrity as well as billing completeness and accuracy.
•     Ensure that all Manual Fraud Management System generated exceptions and alarms are investigated reported and updated in the database.
•     Manage the day-to-day operation of Fraud Management System (FMS) - CONNECTIVA; including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggered
•     Liaise with Customer Care, Network Operations and IT departments for the purpose of fraud prevention and proper management of fraud incidents.
•     Manage relationship with all internal and external stakeholders, vendors, auditors, Legal team, forensic audit team and law enforcement agencies
•     Undertake NRTRDE reporting and implement FMS and fraud alarm criteria and thresholds/Fraud profiling and segmentation using trend / pattern analysis
•     Participate in FMS contingency / capacity planning to guarantee 24/7 fraud coverage
•     Minimize revenue loss from fraudulent activities
•     Conduct periodic fraud risk assessment for all new and existing products / services on Etisalat network
•     Act as the first line of contact for all fraud queries.
•     Carry out other duties as assigned by the Manager, Revenue Assurance

Educational Requirements

•     University Degree in Computer Science, Mathematics and Statistics, Business Administration, Accountancy or other numerate disciplines.
•     Minimum of one year post NYSC work experience
•     Relevant Professional Certifications (CISA, OCA, OCP, OCM, CCNA, GRAPA) will be an added advantage.

Experience, Skills & Competencies

•     Good knowledge of Data analysis, relational Database Management Systems, GSM network, Billing & Mediation systems
•     Knowledge of Fraud Management, Billing and Revenue Assurance in telecoms
•     Good understanding of the audit function with focus on systems/accounting controls.