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  • Posted: Jun 18, 2019
    Deadline: Not specified
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  • 9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
    Read more about this company

    Manager, Fraud

    Job Summary

    • Responsibilities include; monitoring telecommunications services offering and electronic interaction for any form of misuse as defined by the GSMA and in line with EMTS standards

    Principal Functions   
    Tactical:

    • Develop Fraud Risk Management Strategy and business plans to ensure that control measures and action plans are in place to address fraud risks within the organization
    • Perform & nurture a positive fraud culture within the organization - create and sustain company - wide fraud awareness by undertaking fraud education, training and awareness programme for all the first points of contact.
    • Develop and establish fraud detection policy, processes and procedures in line with industry best practice to minimize fraud.
    • Define and document service levels for interaction points with other relevant team - Credit Management, Audit and Legal departments etc.
    • Conceive, initiate, prioritize and lead to completion of fraud prevention initiatives.
    • Follow up with relevant units on all reported cases to ensure closure on the fraud database.
    • Act as a single point of contact for all units which the FMD interacts with. E.g., Credit Control, Billing Operations, service provisioning etc.
    • Ensure that all FMS/ manual exceptions investigated, reported and database updated.
    • Perform varying degrees of TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile transport integrity as well as billing completeness and accuracy.
    • Review, recommend and follow-up on management report items from the Auditors to ensure compliance.
    • Maintain regular liaison with the internal and external Auditors to ensure compliance with regulatory and procedural obligations.

    Operational:

    • Have responsibility for the day-to-day operation of the Fraud management tool - CONNECTIVA; including generation and monitoring of predefined Key Performance Indicators (KPIs), alarms and resolution of alarms triggered.
    • Liaise with Network Operations and Engineering departments on fraud related operations
    • Manage relationship with all internal and external stakeholders; vendors, auditors, Legal team, forensic audit team and the Law enforcement agencies
    • Undertake NRTRDE reporting and implement FMS and fraud alarm criteria and thresholds/Fraud profiling and segmentation using trend / pattern analysis
    • FMS contingency / capacity plans to guarantee 24/7 fraud coverage
    • Minimize revenue loss from fraudulent activities.
    • Conduct fraud risk assessment for all new / existing products / services on EMTS network
    • Act as the 1st line of contact for all fraud queries
    • All duties that may be assigned that would add value to the unit.

    Educational Requirements

    • Bachelor's degree in a numerate field
    • Good Knowledge of Relational Database Management systems,
    • Excellent understanding of GSM Network Architecture, Operations and Billing Systems
    • Excellent understanding of the "business side of telecoms networks- "Network-to-balance sheet"
    • Relevant Professional Certifications (ACA, CISA, CRISC, OCA, OCP, OCM, CCNA e.t.c)
    • Minimum of 9 years relevant work experience.

    Method of Application

    Interested and qualified? Go to 9Mobile on careers.9mobile.com.ng to apply
  • Send your application

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Average Salary at 9Mobile
₦ 157K from 57 employees
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