Manager, Fraud at 9Mobile

Job Summary

• Responsibilities include; monitoring telecommunications services offering and electronic interaction for any form of misuse as defined by the GSMA and in line with EMTS standards

Principal Functions   
Tactical:

• Develop Fraud Risk Management Strategy and business plans to ensure that control measures and action plans are in place to address fraud risks within the organization
• Perform & nurture a positive fraud culture within the organization - create and sustain company - wide fraud awareness by undertaking fraud education, training and awareness programme for all the first points of contact.
• Develop and establish fraud detection policy, processes and procedures in line with industry best practice to minimize fraud.
• Define and document service levels for interaction points with other relevant team - Credit Management, Audit and Legal departments etc.
• Conceive, initiate, prioritize and lead to completion of fraud prevention initiatives.
• Follow up with relevant units on all reported cases to ensure closure on the fraud database.
• Act as a single point of contact for all units which the FMD interacts with. E.g., Credit Control, Billing Operations, service provisioning etc.
• Ensure that all FMS/ manual exceptions investigated, reported and database updated.
• Perform varying degrees of TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile transport integrity as well as billing completeness and accuracy.
• Review, recommend and follow-up on management report items from the Auditors to ensure compliance.
• Maintain regular liaison with the internal and external Auditors to ensure compliance with regulatory and procedural obligations.

Operational:

• Have responsibility for the day-to-day operation of the Fraud management tool - CONNECTIVA; including generation and monitoring of predefined Key Performance Indicators (KPIs), alarms and resolution of alarms triggered.
• Liaise with Network Operations and Engineering departments on fraud related operations
• Manage relationship with all internal and external stakeholders; vendors, auditors, Legal team, forensic audit team and the Law enforcement agencies
• Undertake NRTRDE reporting and implement FMS and fraud alarm criteria and thresholds/Fraud profiling and segmentation using trend / pattern analysis
• FMS contingency / capacity plans to guarantee 24/7 fraud coverage
• Minimize revenue loss from fraudulent activities.
• Conduct fraud risk assessment for all new / existing products / services on EMTS network
• Act as the 1st line of contact for all fraud queries
• All duties that may be assigned that would add value to the unit.

Educational Requirements

• Bachelor's degree in a numerate field
• Good Knowledge of Relational Database Management systems,
• Excellent understanding of GSM Network Architecture, Operations and Billing Systems
• Excellent understanding of the "business side of telecoms networks- "Network-to-balance sheet"
• Relevant Professional Certifications (ACA, CISA, CRISC, OCA, OCP, OCM, CCNA e.t.c)
• Minimum of 9 years relevant work experience.