Responsibilities include; monitoring telecommunications services offering and electronic interaction for any form of misuse as defined by the GSMA and in line with EMTS standards
Principal Functions Tactical:
Develop Fraud Risk Management Strategy and business plans to ensure that control measures and action plans are in place to address fraud risks within the organization
Perform & nurture a positive fraud culture within the organization - create and sustain company - wide fraud awareness by undertaking fraud education, training and awareness programme for all the first points of contact.
Develop and establish fraud detection policy, processes and procedures in line with industry best practice to minimize fraud.
Define and document service levels for interaction points with other relevant team - Credit Management, Audit and Legal departments etc.
Conceive, initiate, prioritize and lead to completion of fraud prevention initiatives.
Follow up with relevant units on all reported cases to ensure closure on the fraud database.
Act as a single point of contact for all units which the FMD interacts with. E.g., Credit Control, Billing Operations, service provisioning etc.
Ensure that all FMS/ manual exceptions investigated, reported and database updated.
Perform varying degrees of TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile transport integrity as well as billing completeness and accuracy.
Review, recommend and follow-up on management report items from the Auditors to ensure compliance.
Maintain regular liaison with the internal and external Auditors to ensure compliance with regulatory and procedural obligations.
Have responsibility for the day-to-day operation of the Fraud management tool - CONNECTIVA; including generation and monitoring of predefined Key Performance Indicators (KPIs), alarms and resolution of alarms triggered.
Liaise with Network Operations and Engineering departments on fraud related operations
Manage relationship with all internal and external stakeholders; vendors, auditors, Legal team, forensic audit team and the Law enforcement agencies
Undertake NRTRDE reporting and implement FMS and fraud alarm criteria and thresholds/Fraud profiling and segmentation using trend / pattern analysis
FMS contingency / capacity plans to guarantee 24/7 fraud coverage
Minimize revenue loss from fraudulent activities.
Conduct fraud risk assessment for all new / existing products / services on EMTS network
Act as the 1st line of contact for all fraud queries
All duties that may be assigned that would add value to the unit.
Bachelor's degree in a numerate field
Good Knowledge of Relational Database Management systems,
Excellent understanding of GSM Network Architecture, Operations and Billing Systems
Excellent understanding of the "business side of telecoms networks- "Network-to-balance sheet"