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  • Sales Optimization & Process Implementation Officer at Concept Group

  • Posted on: 14 June, 2019 Deadline: 14 June, 2019
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  • The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Equipment Leasing and Financial Intermediary Company, Concept Nova - Bespoke Enterprise Software Development Company, Percy Aitkins - Bureau De Change.

    Sales Optimization & Process Implementation Officer

     

    DEPARTMENT: Marketing & Strategy; UNIT: Sales Strategy

    ORGANISATIONAL RELATIONSHIPS:

    1. Works with the CRM & Credit Admin officers, Sales Analyst, RFS Asset Creation Team, CRM team & Marketing and Strategy Team as required.

    2. Reports to the Head, Marketing & Strategy.

    ROLES / RESPONSIBILITIES:

    Strategic Functions:

    • Actively manage and monitor the lead generation and client engagement Process

    • Actively manage and monitor the issues affecting consummation of converted transactions (e.g. incomplete documentation, upload of wrong information, wrong filing etc.)

    • Providing reports on sales and performance as required by the head of strategy and marketing

    • Actively manage and monitor the turnaround time of the whole sales process

    • Develop and implement sales strategies and participate in sales campaigns to drive sales and generate revenue

    • Bridge knowledge gaps concerning company products across all affected departments and ensure the sales team are well informed and equipped to discharge their duties

    • Offer assistance and explanation when difficulties arise, ensure complaints are followed up and that solutions are provided to both internal and external customers

    Administrative Functions:

    • Manage and maintain the credit and treasury administration pipelines on company’s platforms and ensure data integrity

    • Ensure the credit and treasury administration teams deliver excellent client service at all times to both internal and external clients

    • Turn-Around-Time problem: Gathering information/data regarding reasons for TAT problems.

    • Designing and implementing processes that will enable the different admin officers (Asset Creation & CRM), to work optimally within the sales approval process.

    • Designing optimal process flows addressing how the admin officers work and documenting an underperformance issue that may arise.

    • Implement new process flows.

    • Document and report manpower issues if any.

     Job Requirements:

    To fulfill this role successfully, you must possess the following minimum qualifications and experience:

    • BA/BS Bachelor’s Degree

    • A minimum of Two (2) years of progressive professional experience in a related field.

    • Basic knowledge of project management

    • Demonstrated project management skills including project initiation, scoping, resourcing, execution and communication in past experience

    • Advanced knowledge of Microsoft PowerPoint and Excel

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Experience working directly with or supporting Sales, Revenue Management, Marketing or ecommerce

    • Experience communicating with a broad group of internal stakeholders at all levels

    • Strong ability to influence across multiple levels of the organization

    • Great presentation skills.

    Job Requirements

     To fulfill this role successfully, you must possess the following minimum qualifications and experience:

    • BA/BS Bachelor’s Degree

    • A minimum of Two (2) years of progressive professional experience in a related field.

    • Basic knowledge of project management

    • Demonstrated project management skills including project initiation, scoping, resourcing, execution and communication in past experience

    • Advanced knowledge of Microsoft PowerPoint and Excel

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Experience working directly with or supporting Sales, Revenue Management, Marketing or ecommerce

    • Experience communicating with a broad group of internal stakeholders at all levels

    • Strong ability to influence across multiple levels of the organization

    • Great presentation skills.

    Method of Application

    Applicants should send CVs to careers@conceptgroup-ng.com

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