IT Officer at Association for Reproductive and Family Health (ARFH)

Specific Job/Responsibilities:

• The successful candidate will provide assistance in the formulation of annual IT plan, IT maintenance schedule, IT policy review and emergency response procedures.
• Process service level agreements with IT service providers/companies.
• Efficiently manages procurement of IT equipment including LAN/back-end infrastructure, internet subscriptions etc for the office.
• Installs and configures network devices and hardware’s for proper functioning of internet and intercom services within the office.
• He/She maintains highest quality of customer services to all sections within the office and all project partners.
• Ensures effective network connection and maintains the entire local area network installed at the office including IT equipments and computer accessories/peripherals.
• Monitors and ensures the main and back-up servers, switches, and routers, wireless access points for the office internet system are functioning efficiently.
• Conducts electrical safety checks on computer equipment, ensures adequate power protection and electrical back – up needs for the office IT systems.
• Provides support and procedural documentation of IT inventory including movements, additions, deletions and temporary allocations of IT equipments and relevant reports.

Qualifications:

• Applicants must have a University degree, preferably in Computer Engineering, Electrical electronic or Computer Science.
• Minimum of 5 years relevant working experience in the use and maintenance of office computers, operating systems, applications, and network and communication technologies in reputable NGOS or medium-large sized organizations.
• Well-developed investigative, analytical and problem solving skills.
• Microsoft, Cisco related certifications are a distinct advantage as well as knowledge of other essential office softwares.
• Ability to show understanding and patience in communicating with technology users is also essential.