Receptionist at Bolton White Hotels & Apartments

Department: Front Office
Reports To: Front Office Manager

Job Responsibilities

• Greet hotel guests; answer any questions or concerns
• Provide an outstanding guest experience
• Maintain an orderly front desk
• Operate computer programs and multi-line phone systems
• Maintain guest records and book reservations
• Complete basic cashier and bookkeeping responsibilities
• Contact necessary staff to solve problems when challenges arise, ensuring guest comfort

Job Requirements

• B.Sc/HND in Hospitality Management or related disciplines
• Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting
• Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs (Opera)
• Excellent written and verbal communication skills;
• Fluent in English
• Proactive approach to dealing with issues that may arise
• Highly organized, able to multitask and prioritize and work under pressure