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  • Posted: May 28, 2019
    Deadline: Not specified
  • The MyJobMag Story MyJobMag's goal is to solve the fundamental employment challenge in Africa which cuts across employer-employee quality and discovery. From internship coaching, career counselling, training to personalized job discovery, we are everything to the candidate. We made checking newspapers obsolete while going a step further to prepare candidate...
    Read more about this company

    Community Team Lead

    Community Team Lead Job description
    On behalf of a major market player in the digital marketing industry, you will be responsible for leading and managing a top of class team of community marketing agents. You will be a data driving manager
    who will be responsible for managing day-to-day operations and performance of the team according to the KPI and goals.
    Success in this position requires that you are a passionate, thought leader & an eager person with high professional and ethical standards to be the best ambassador for our client brand.

    Community Team Lead Duties and responsibilities

    • We expect of the team leads to have 70% of their time dedicated to coaching, shadowing and supporting their agents directly. Effective use of key dashboards and call activity reporting to
    • ensure excellent performance.
    • Be able to explain what is driving their teams' performance in a concise and data driven way.
    • Have the passion to lead and motivate their team members along with delivering the proper coaching when needed.
    • Identify the points of improvement for their team members and deliver the proper training and coaching as needed.
    • identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify the outliers and manage the team’s performance to
    • continuous KPI achievement
    • Managing day-to-day operations – ensure consistent quality and productivity across channels
    • (Meetings, events, calls, etc.) to add maximum value for advertisers. Ensure consistent
    • performance, according to the relevant service level metrics or revenue/funnel goals.
    • Managing teams when it comes to Planning and project implementation to deliver value to customers, in line with our strategy and organizational priorities
    • Managing social media teams when it comes to content creation and community management.
    • To coach in one-on-one and in a team setting with a clear data driven approach and tangible output for agents to improve.
    • Communicating with all levels of management and able to adjust messaging to different target audiences with to-the-point communication
    • Demonstrate proficiency in multi-tasking and prioritization
    • Clearly demonstrate passion for ensuring the success of the client culture of excellence and commitment to quality and customer service

    Advocacy Team requirement:

    • Holds a BA/BS degree or equivalent.
    • 3 + years’ management and Is able to be creative and innovative in the Africa business and digital community space
    • Have Previous team lead experience with service/technical fields within Call Center
    • environment or tech/service/sales industry
    • Have a Moderate understanding of business process improvement methods
    • Possess Outstanding customer service/Social Media/event Management skills
    • Possess excellent written and verbal communication skills.
    • Have Excellent organizational skills and detail-oriented approach to problem
    • Fluent in English.
    • Demonstrated high level of integrity personally and professionally
    • Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered by agents. Able to adjust messaging to different target
    • audiences (agent, Ops Manager) with to-the-point communication
    • Able to adapt quickly to changes in workflow/processes/procedures/product features
    • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
    • Able to clearly outline current performance drivers of their market and actions to improve
    • Maintain a professional and personable demeanor at all times

    Skills and experience desirable:

    • Experience in start-up / tech company
    • Familiar with facing challenges in an innovative and fast-paced environment.
    • Demonstrated capability of being a team player who thinks as a team and is willing to share best practices to achieve team goals
    • Experience in fast paced ambiguous environments

    We Offer:

    • Competitive salary package
    • A generous bonus scheme based on performance
    • Excellent work opportunity in a leading multinational company with an outstanding team culture
    • Stable work and career progression
    • Continuous development of team members through training and a clear career path.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.
  • Send your application

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