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  • Contact Centre Agent at Invent Alliance Limited

  • Posted on: 23 April, 2019 Deadline: 3 May, 2019
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  • Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles.

    Contact Centre Agent

     


    Summary

    • The Contact Centre Agent will be primarily responsible for inbound and outbound calls, chat within a Contact Centre environment, generating sales either by cold calling or answering requests in a fast-paced environment and influencing existing and potential customers to buy goods and services.

    Responsibilities

    • Professionally respond to inbound calls and attend to customers’ emails.
    • Manage and resolve customer complaints and attend to customers’ inquiries.
    • Provide product and service information to customers.
    • Generate customer interest in the services or products offered by the company.
    • Upsell products and services.
    • Provide personalized customer service by responding to the needs of the customers.
    • Route of calls based on customer segmentation.
    • Research required information using available resources.
    • Ensure feedback from the customer to further improve the customer services.
    • Build customer loyalty trough customer retention.
    • Document all customer details according to standard operating procedures.
    • Identify and escalate issues.
    • Complete call logs and reports.
    • Other duties as assigned.

    Education and Qualification

    • Minimum of B.Sc in Marketing, Mass Communication or any related discipline.
    • Minimum of 1 year experience in a similar role.
    • Must be resident within Lekki- Ajah axis.
    • Proven experience as Contact Centre Agent or similar customer service role.
    • Proven track record of successfully meeting sales quotas preferably over the phone.
    • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

    Skills:

    • Excellent communication and presentation skills.
    • Phone skills.
    • Data entry skills
    • Skilled in negotiation and dealing with complaints.
    • Persistent and results-oriented.
    • Patient and able to handle customer rejection.
    • Candidates must be able to exhibit a great measure of professionalism and must be multi- tasking

    Method of Application

    Applicants should send their CV to: admin@inventallianceco.com

    Note: Applicants must be resident within Lekki/Ajah axis.

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