National Channel Manager (Asset Creation) at Rosabon Financial Services

Job Description

• The National Channel Manager drives, and optimizes Asset Creation Team performance on objectives across the regions.

Roles & Resonsibilities

• Manage day-to-day Consumer Credit team operations, monitor performance of the set territories.
• Liaise with core sales staff within the region to optimize leads generations and conversion.
• Forecast, plan, recruit and maintain capacity plan for the Asset Creation team in all regions.
• Conduct deep-dive analysis on key growth indicators for products, people and process.
• Generate and contribute via market analysis and customer perception on new products.
• Motivate, train and maintain a healthy and effective workforce; coaching, developing, motivating and encouraging.
• Identify, develop, and implement process change towards improving customer satisfaction and sales efficiency etc.
• Manage Lead Management System (LMS), create optimal lead conversion strategy on leads.
• Work closely with the Strategy and Marketing department to ensure consistency in the look and structure of sales collateral materials, packages and proposals etc.
• Develop monthly sales incentive programs for both Brokers & RSE to increase performance and drive results.
• Facilitate large meetings with IMTTs and Brokers (differently) with such topics as training, compensation, products or customer experience.

Primary:

• Intervene in policy modifications and amendments deliberation with stakeholder; ensuring that alterations are feasible, optimal, and efficient-risk proof idea. Focus on minimizing policies that hamper Sales performance with clear logical facts.
• Ensure that all qualified leads on LMS are distributed by Core Sales staff (Channel Managers and Regional Supervisors). Assign leads if lapses are noticed.
• Follow up with information on the time based trackers (Credit Admin) to correct lapses in service delivery and ensure adherence to timelines.
• Interact with the workforce effectively to educate, correct, and ensure high delivery on the job.
• Escalate when necessary, negative client experience issues that affect the brand position.
• Recruit and maintain workforce strength across regions.

Secondary:

• Manage RSE and Credit Admin team performance and delivery on the job.
• Liaise with touch points across the group for effective team flow; Admin, Risk, Audit, HR, Operations, Systems team etc.
• Conduct Regional Performance visit to the regions and drive performance.
• Prepare and compute monthly salary workout.
• Conduct appraisals and team mentoring sessions.