Head of Sales Operations - Medical Diagonistic at DynamicPlus Advisory

Job Descriptions
This position has the overall responsibility of:

• Providing operational support to the sales team; also responsible for inbound and/or outbound lead generation for new product sales
• Sales forecasting, analytics, productivity, and other sales support functions
• Strategic interface with Marketing team for effective execution of sales-oriented initiatives to deepen brand penetration

Principal Duties and Responsibilities

• Set strategic operational goals by liaising with other HODs
• Translate the strategic goals into B2B / retail operational plans to achieve the required targeted business growth and profitability
• Oversee customer support processes and organize them to enhance customer satisfaction
• Evaluate overall performance by gathering, analysing and interpreting data and metrics
• Manage a successful sales support team to consistently meet and exceed daily sales performance metrics
• Effectively manage Sales Operations’ expenses to ensure delivery of internal gross margin goals
• Approve expenses and manage profitability reporting as it relates to field metrics
• Ensure that the company runs with legality and conformity to established regulations e.g. Prepare Service Level agreement for vendors registration
• Responsible for the development and implementation of new processes and procedures for effective and efficient team operations.
• Act as a liaison/partner between the Sales Team and other internal customers
• Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team and recruitment in accomplishing company goals
• Work closely with Marketing to create, implement, and track successful marketing campaigns that maximize the organization’s visibility with medical communities, professional associations, and other stakeholders (partners)
• Complete sales forecasts, sales activity reports and presentations in a timely manner
• Supervise, manage and develop the Sales Support team

Education and Skills

• A first degree in Sciences or Humanities, A Post-Graduate degree or MBA is required
• Minimum of five (8) years’ work experience
• Previous experience in Sales Operations, Sales Administration, Customer Service in relevant industry will be added advantage
• Experience and success in recruiting and retaining a high-performance sales team and a demonstrated ability to lead and manage a diverse sales team
• Outstanding oral and written communication skills
• Demonstrated ability to evaluate and balance team and individual workloads
• Negotiation skills, analytical skills, able to multitask and dedicated

Competency and Skill Requirement:

• Good knowledge and understanding of sales concepts, principles and practices
• Excellent problem analysis and solving skills
• Excellent oral and written communication skills
• Good report writing and presentation skills
• Well-developed ability to manage multiple priorities
• Ability to demonstrate commitment to ethical standards and high level of integrity
• Leadership: Creative and innovative, analytical, results oriented, team player, self-aware (of his/her impact)