Property Business Manager at Louis Valentino Nigeria Limited

Job Description

• Setup and maintain all accounts for the property’s individual unit listings on all relevant channels;
• Develop strong working relationships with third party market managers (Airbnb, HomeAway etc.);
• Maximize apartment revenue, through product positioning, sales techniques, and personal interaction;
• Set up new units on website and distribution channels with descriptions, amenities, pictures, floor plans etc.;
• Load and maintain content for online distribution channels, assuring rates and availability with the resort PMS System;
• Create unit production reports and recap monthly with the Revenue and Property Management teams; including revenue, online production, and conversion;
• Respond in a timely manner to all online vacation rental inquires submitted via e-mail from the vacation rental sites, and resort proprietary website;
• Manage content, rates and availability for other Online Travel Agency (OTA) channel sites as needed;
• Update rates as needed by Revenue team;
• Maintain or exceed monthly and quarterly sales production goals as set by the Revenue team;
• Attain and maintain Superhost status for managed accounts on all channels;
• Share best practices with the residence community on rental channels;
• Utilize key revenue assessment metrics to identify areas of opportunity.

Qualifications, Skills & Competencies

• Bachelor’s degree with hospitality and/or e-commerce specialization preferred
• 1 - 3 years’ experience in similar position
• Knowledge of pertinent departments in revenue, marketing, Reservations, inside sales, outside sales and/or guest services
• Background in Sales or Business preferred
• Prior hospitality experience preferred
• Must have excellent communication skills and phone etiquette
• Must have strong computer skills
• Must have strong working knowledge of Microsoft Office programs
• Must be professional in appearance and demeanor
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests

Remuneration
Competitive based on experience