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  • Posted: Jul 15, 2014
    Deadline: Not specified
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    Blue Mahogany are bespoke interior designers based in Nigeria, dreaming, creating and implementing beautiful environments to help discerning clients enjoy all their spaces. Our clients are our muse. Every interior we design is inspired and informed by the unique individuals and businesses we work with. Our passion is creating spaces you love and which speak...
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    CLIENT RELATIONSHIP & SOCIAL MEDIA OFFICER - DSI/CRSM/002

    Job Summary

    This role is responsible for improving the overall client experience by acting as the link between the client and the organisation. The role is also responsible for business development in the form of generating repeat business from customers.

    Key Result Areas (KRAs)
    The key result areas of this role are:

    Relationship Management

        Resolving service or product problems by  addressing client complaints

        Manage customer arrivals to maximize relationship building opportunities
        Attract potential clients by answering service / product enquiries.
        Plan and execute client appreciation events, seasonal events and client gift distribution.
        Manage the handover process upon project completion.

    Provide post project completion services in form of follow up discussions with clients to measure satisfaction

    Administration

        Preparation of weekly service or product reports from analysis of client feedback information.
        Maintaining client records by updating client information database.

    Social Media

        Develop and implement Blue Mahogany’s social media strategy, develop online brand awareness, generate traffic to online platform and grow sales of the business through the online space.
        Develop an online content strategy.
        Develop and implement traffic conversion strategy.
        Manage social media marketing campaigns and day-to-day activities.
        Monitor, listen and respond to users in a cordial and positively social manner.
        Create and maintain an online blog and expand community of readers.
        Oversee the design of all Blue Mahogany social media platforms.
        Become an advocate for the organisation in social media spaces, engaging in dialogues and answering questions were necessary.

    The Person
        Minimum academic qualification of a Higher National Diploma (HND) or Bachelor’s degree in mass communication, business administration, digital marketing or any relevant or related field.
        A minimum of 3 years related work experience.
        Excellent communication and interpersonal skills.

    Method of Application

    Interested applicants should please send their CV to recruitment@cipmnigeria.org with the job title and corresponding code as the subject of the email.
    Application closes on July 29th 2014.

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