Senior Specialist, Product Management, C&I at MasterCard

Ref ID: R-83384
Location: Lagos
Job Type: Full time

Description

• The Cyber & Intelligence solutions (C&I) team is responsible for mastercard’s safety and security related product management efforts to protect the integrity of the electronic payment system as well as ensure payments are convenient yet secure.
• The C&I products are focused on enabling authentication, fraud prevention, risk mitigation and dispute resolution across all payment channels as well as all stakeholders; issuers, acquirers, merchants, processors and consumers.

Overview of Accountabilities

• C&I has a very wide product portfolio. This role will have the responsibility for Security & Decision products, and Authentication & Identity Solutions Products (3DS, Stand-in, Fraud & Loss Database, Electronic Warning Bulletin, Call Referral, 3DS, Merchant Fraud Dashboard, Consumer Control & Early Detection Service).
• This role will work closely with VP – C&I MEA Region, as well as the regional management and account management teams to determine market needs and define product solutions. He/she will leverage opportunities to utilize mastercard’s risk solutions and strategies to differentiate the mastercard offering and support local market process and brand initiatives.
• The position will report to the Director, Product Management, Cyber & Intelligence solutions - MEA and will own the product P&L of the suite of C&I security products identified above.

Role
For the suite of products assigned:

• Acting as the point of contact for external & internal customers for the team.
• Coordinating and facilitating communication between customers and product development teams within the Middle East/Africa region and globally.
• Understand the required product functionality and features, and commercialization of products in consultation with internal stakeholders (i.e., product sales, customer delivery, relationship managers, Operations & Technology, Legal, Franchise, etc.) external customers and third parties.
• Work with cross-functional teams to proactively address customer performance improvement needs and measuring customer satisfaction.
• Monitor and evaluate product performance; ability to locate and use relevant data to support performance measurement, tracking, and product insights. Assist with the implementation of a new product management excellence (PME) discipline.
• Working closely with regional teams to identify and execute product enhancements and new product constructs to drive additional revenue opportunities. These efforts include ideation, concept validation, business case development, creation of associated pricing and other market readiness activities

Financials/KPI:

• Monitor product performance and solicit customer feedback on product development opportunities.
• Monitor billing & financial reports.
• Budget tracking, creation and analysis.
• Regional and divisional review deck preparation
• Manage all data requests for the team
• Manage the annual budget process
• Report trends, anomalies and changes to the C&I management team.

Attributes:

• Collaborative individual who will need to manage relationships across multiple functional areas, regions and executives.
• Cross-functional team experience managing multiple projects concurrently and delivering timely results under tight timelines
• Knowledge of processing industry, fraud and authentication products and the broader ecosystem understanding of competitive landscape and industry trends will be a plus
• Analytical and problem solving skills
• Strong interpersonal and leadership skills to influence and build credibility; team oriented, collaborative, diplomatic, and flexible
• Technology savvy; close collaboration with Operations and Technology and future processing businesses

Work Experience, Education

• Advanced Degree helpful
• Work Experience: 4-7 years
• Technology: Microsoft Office knowledge, especially Excel and PowerPoint.
• Language: English (required), Arabic will be helpful.