Regional Recovery Officer at Lumos

Locations: Kaduna, Sokoto, Delta, Lagos. Enugu, Oyo
Function: CEO’s Office
Reporting Relationship (Line Manager): Legal & Compliance Counsel

Job Responsibilities

• Responsible for keeping track of defaulting customer accounts to identify nature of repossession required
• Will plan and chart effective course of actions to recover Company assets or its monetary value from defaulting customers
• Manage relationships with defaulting customers to ensure compliance with repossession, repayment agreements, undertakings etc.
• Responsible for the recruitment, training and sensitization of the repossession agents in recovering Company assets or its monetary value from defaulting customers
• Responsible for the monitoring, coordination and assigning of defaulting customers cases to the repossession agents
• Will track and locate valid contacts and residence of defaulting customers for onward transfer to repossession agents for recovery of Company assets or its monetary value
• Will work in conjunction with the repossession agent in achieving the recovery monthly targets and key performance indicators
• Rendition of weekly and monthly repossession reports to the Legal and Compliance Counsel
• Will liaise with external lawyers for quick dispensation of escalated cases

Educational Qualifications & Functional / Technical Skills

• First degree in any discipline (HND/BSC/BA)
• Strong understanding of debt recovery process
• Proficiency in the use of Microsoft office applications
• Three (3) years work experience in a similar field
• Knowledge of renewable energy is desirable

Other Requirements:

• Strong problem-solving skills
• Proficiency in English language
• Good verbal and written communication skills
• Good judgement
• Ability to multitask, manage large team and being comfortable dealing with a diverse pool of people
• Good interpersonal skills
• Leadership skills
• Assertiveness and persistence
• Good customer relations
• Effective reporting
• Result oriented and a go-getter
• Negotiation skills
• Investigative Skills
• Ability to work under pressure with little or no supervision