Automobile Service Engineer at IAN Associates

Job Description:

•     Ensure that the Service Department achieves target objectives by ongoing (period by period) examination of accounts, daily & weekly operating controls, system information, industry reports and public domain information and manufacturer’s composite figures (monthly).
•     Ensure that corrective action is taken where adverse variations to target achievement occur or inadequate performance is suspected. Instigate actions and strategies to bring about necessary improvements
•     Ensure accurate recording of parts and service times, job costing and invoicing in the Service Department.
•     Ensure premises, tools, equipment and other dealership assets are controlled and used effectively to complete customer repairs within time expectations.
•     Improve on the quality of commitment to customer service and retention by enhanced facilities, improved technical skills and high standards of quality workmanship as well as best practice in customer handling and communication
•     Maintain daily workshop timekeeping and labour productivity records to monitor the effective use of technician and productive labour. Monitor hours attended and worked in order to achieve labour efficiency targets.
•     Maintain close scrutiny of developments and events within the motor industry which will impact on future business opportunity, legislation or trading practices.
•     Establish the levels of staff required to achieve the established organisational targets and objectives.
•     Recruit and train Service Department staff, subject to authority delegated to line Managers.
•     Recruit the agreed number of apprentices and trainees. Ensure that training and development processes are fully maintained so that future productive personnel requirements are satisfied.

Qualifications and Requirements:

•     Minimum of a Diploma in a relevant discipline
•     10-15 years experience
•     Excellent managerial skills
•     Excellent problem solving and managerial skills
•     Excellent communication and interpersonal skills