Senior Operation Manager at Management Sciences For Health - MSH

Job ID: 13-10568
Location: Abuja
Group/Office: PDG (Program Delivery Group)
Dept/Unit: PDGGEN - Program Delivery Group
Project/Program: A000 - None Specified
Reports To: Director, Finance & Administration

 Overview

• The Senior Operations Manager has primary responsibility for ensuring that MSH operations in Nigeria are efficient, effective, and focused on meeting project objectives.

Specific Responsibilities

• Develop and execute responsive and appropriate operations management systems (for office management, local procurement, fleet management and logistics, consultant and subcontractor administration, etc.) in line with local laws and regulations, MSH policies and standard operating procedures, and donor requirements.
• Lead and manage the operations functions by aligning staffing and systems with country projects and available resources to provide timely, cost effective, and high quality support and administrative services to all MSH country-based projects and activities.
• Ensure that all MSH in-country projects receive equitable, effective, timely, cost-effective, and high‐quality financial management, accounting, operations and administrative support to all MSH in-country projects, in full compliance with local laws and available resources, and in an environment with adequate internal controls, adherence to contract/award regulations, MSH policies and standard operating procedures.
• Participate in routine management team meetings, and attend other meetings which are relevant to the operations activities, including country Operations Support Team (OST) meetings.
• Coordinate execution of internal/external operations, financial or program reviews or audits, and ensure timely follow up to review or audit conclusions and recommendations that are relevant to operations, in collaboration with the OST.
• Coordinate and collaborate with the Operations Officer/PSOs and country OST to achieve resolution of pending operations issues, questions and home office operations support requests. Communicate with other MSH HQ-based parties (Groups, projects, corporate offices), as needed to ensure proper consultation and notification of important information and issues.
• Ensure that strong internal control systems are in place, and that MSH Code of Conduct and MSH’s Zero Tolerance practice are well understood by all staff in country.
• Assist Country Representative/ Lead to conduct regular and thorough risk assessments in country, and to monitor success of risk mitigation and risk control activities.
• Ensure appropriate segregation of duty in all procurement and payment activities within all MSH offices in country.
• Ensure that systems are in place in country to ensure that operations are managed and staff act in full compliance with local laws, adhere to contract/award and donor requirements, and comply with MSH policies and standard operating procedures. Systems are in place to:
• Ensure that appropriate staff members are aware of and understand laws, contract/award and donor requirements, and MSH policies and procedures
• Monitor compliance
• Manage MSH offices and facilities to ensure a safe, efficient, and appropriate working environment for all staff.
• Manage general office services including guards, cleaning services, etc.
• Manage Information Services.
• Oversee property and asset management
• Oversee insurance, inspection, registration and operations for all MSH vehicles in country.
• Manage and plan vehicle maintenance
• Hire and train drivers and monitor performance
• Analyze and monitor vehicle and fuel usage and standards and report on any issues
• Schedule use of fleet as per MSH policies
• Coordinate and oversee travel payments and logistics for all MSH in-country travel.
• Manage and monitor lodging, transportation, per diem and associated payments, including those related to participant training, study tours, in-country events and workshops.
• Set local per diem policies and rates and ensure compliance and standards.
  

Qualifications and Experience

• Minimum of a Master's degree in Business Administration, Financial Management, Accounting, or other relevant discipline or equivalent experience
• Minimum of 7 years of experience managing operations of health or development programs in developing countries
• At least 5 year’s significant operations management experience, preferably in Nigeria
• Comprehensive knowledge of donor funded programs, regulations and requirements.
• Demonstrated success and familiarity in Nigeria 
• Analytical skills
• Organizational skills
• Demonstrated ability to work both independently and within a team
• Ability to assess priorities and manage a variety of activities with attention to detail
• Strong conceptualization, facilitation, and planning skills
• Possess outstanding professional reputation
• Demonstrated interpersonal, written, and oral presentation skills
• Excellent cross-cultural communication and active listening skills.
• Solid understanding of USG regulations and administrative procedures in the implementation of donor assisted projects required
• Familiarity with other donors and their requirements
• Fluency in English and dominant language of Nigeria.