Regional Head of Operations at IHS Towers

Job Description

• IHS, the largest independent tower company in the EMEA Region, are currently recruiting for a Regional Head of Operations.
• In this role, you will be based in Enugu and responsible for leading a team of Regional Technical Officers (RTOs), State Field Operations Managers (SFOMs), Operations & Maintenance Support Managers, and Field Support Engineers (FSEs).

Key Roles & Responsibilities
Vision & Strategy:

• Translate the company's strategic objectives into actionable operational plans detailing clear implementation roadmpas and milestones within assigned region.
• Develop and implement comprehensive goals for performance and growth strategies.

Team Development & Leadership:

• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Collaborate effectively across functions to build joint objectives to reach regional goals.
• Mentor and develop teams applying a supportive and collaborative approach: assigning accountabilities, setting objectives, establishing priorities, and monitoring and evaluating results.
• Review performance of individual team members and complete appraisals in accordance with the emplpoyee performance appraisal procedures and time schedules.
• Ensure FSEs execute their responsibilities on an ongoing basis to ensure smooth running of operations.
• Coach and train Network Operations & Maintenance team to ensure understanding of the objectives and goals of the department, create awareness of set targets/ requirements, and regularly review training needs.

Operations:

• Validate and approve diesel allocation reports, identifying and escalating any changes in the allocation plan.
• Validate all requests for emergency diesel delivery within the region.
• Intervene and interface with vendors on all issues arising from deviations in the maintenance plan and trigger maintenance interventions or non-routine maintenance process.
• Interface with vendors on any deviation to the diesel loading plan so as to maintain schedule adherence. Request HQ support if required.
• Receive and review reports from RTOs on diesel delivery.
• Review business case for non-routine maintenance and grant or deny approval.
• Approve Material Requisition Form for request of materials for in-house maintenance.
• Stay informed of issues related to remote monitoring systems (RMS) and solar solutions on sites within the region and monitor resolution of such issues.
• Review infrastructure requests and seek final approval.
• Keep abreast of all integration issues and seek to resolve them.
• Manage day-to-day organizational and business relationships with key regional stakeholders.
• Manage supplier relationships to ensure deliverables are achieved in a timely and cost-effective manner.
• Develop metrics required to measure business processes and performance; build tools and job aids for monitoring performance; and identify performance variances to facilitate focus and intervention in critical areas for constant improvement.
• Provide inputs to annual budgetary plans for the region and monitor and track Capex and Opex trends in the region.
• Provide inputs to continuous development of site maintenance processes.
• Continually assess operational and business continuity risks and provide timely awareness as well as deploying mitigating initiatives.
• Achieve productivity gains and manage budget to ensure operational and financial goals are met.
• Promote customer satisfaction, high levels of service, and continuous improvement efforts in order to drive repeated business and customer loyalty.
• Stay informed of market and customer trends in order to anticipate developments and plan accordingly.
• Identify and develop possibilities for future business growth, including possible acquisitions, bringing them to the attention of relevant internal teams for further investigation and possible next steps.

Experience & Qualifications Required

• First Degree in Electrical/Electronic Engineering, Telecommunications Engineering or related discipline.
• Master's Degree in Engineering and/or an MBA will be advantageous.
• Professional certifications such as PMP or PRINCE2 will be advantageous.
• 14+ years' related experience in telecoms operations and maintenance.

Organizational Competencies:

• Customer Focus
• Innovation
• Integrity
• Be Bold.

Functional Competencies:

• Engineering Management
• Logistics Management
• Contracts Management
• Project Management
• Network Audits
• Business Planning
• Financial Acumen.

Leadership Competencies:

• Organizational Savvy
• Drives Results
• Manages Ambiguity
• Communicates Effectively
• Values Difference.