Information Technology Officer at FHI 360

Requisition: 2019200589
Location: Maiduguri, Borno
Supervisor: Deputy Response Coordinator
Job Type: Full time

Basic Functions

• The Information Technology Officer will provide support and maintenance to FH I360 Nigeria computer and network infrastructure in North East offices to ensure stable operations.
• S/he will implement new IT solutions to improve business efficiency and productivity and will maintain/support implemented systems to ensure high end-user satisfaction.

Duties and Responsibilities

• Maintain, Monitor and troubleshoot Server Systems and Networks, automated backup and restore operations and mission critical applications such as email, file/print services and other line of business applications to allow IT respond proactively to emerging problems and perform ongoing IT “housekeeping” functions.
• Perform installations of operating systems, layered products, and third party products for multi-user computer systems that host corporate applications, databases and websites.
• Maintain Local Area Networks, Wireless networks, Firewalls and other essential network services as appropriate. Assist and perform software installations and upgrades as required.
• Provide IT training on a periodic basis to staff and partner organizations.
• Perform daily and periodic backups of all data on the servers.
• Ensure timely updates to Server and Client Systems. Study and apply Security patches and other updates or service packs as required.
• Make periodic visits to field offices to provide troubleshooting support, advise and build the capacity of FHI/Nigeria partners in order to maintain their computers at a reasonable level of operation.
• Work closely with developers and end users to ensure implementations match requirements.
• Create and maintain FHI 360 computer software/hardware inventory ensuring accuracy. Closely collaborate with Country Office and Head office IT teams on helpdesk, connectivity and other IT projects. Provide on-going training to end-users and update of user manuals.
• Ensure communication devices (mobile phones, walkie talkies, CODAN radios, satellite phones) are working properly.
• Perform software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, and software reliability analysis.
• Perform software testing and quality assurance
• Perform other duties as assigned.

Qualifications and Requirements

• BS/BA degree in Engineering, Information Technology, Computer Science or its recognized equivalent with 3 - 5 years post national youth service relevant experience.
• Or MS/MA Engineering, Information Technology, Computer Science or its recognized equivalent, and 1 - 3 years post national youth service relevant experience.
• Candidate must possess Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) certifications.
• Demonstrated success in multicultural environments is an advantage.
• Experience with a multi-site network (at least 3 sites) with a minimum of 200 users is highly desirable.

Knowledge, skills and abilities:

• Ability to work with others and to develop and maintain compatibility among project staff, subcontractors, and recipients of assistance.
• Communicate effectively with all levels of personnel on hardware and software needs.
• Advanced knowledge of Windows 2003 Server administration and Networking including Active Directory, Network Services - Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS) etc.
• Advanced knowledge and experience with backup/restore, email (Exchange 2000 and 2003) and performance monitoring applications.
• Advanced knowledge of Software Engineering, Software Development, Analysis, Project Management and Database development. Strong Competency in developing and debugging applications in languages/platforms including but not limited to C#, ASP.Net, PHP, Microsoft SQL, MySQL etc.
• Advanced knowledge and experience of web based, client/server and mobile applications.
• Perform detail-oriented work with a high level of accuracy.
• Excellent written, oral and interpersonal communication skills with ability to work as a team member.
• Ability to plan and prioritize own work under tight deadlines, as well as to work on own initiative and as a member of a team.
• Ability to travel a minimum of 25%.

Remuneration
The following is a summary of fringe benefits provided by FHI 360 to eligible employees:

Core Benefits:

• Comprehensive medical plans (PPOs)
• Dental insurance
• Vision coverage
• Group life and AD&D insurance
• Health savings account
• Long-term disability
• Medical and dependent care flexible spending accounts (FSAs)
• Dependent life insurance
• Business travel insurance
• Supplemental personal accident insurance
• Supplemental disability
• Life insurance
• Paid vacation, sick and parental leave
• 403(b) retirement plan
• Pension plan

Other benefits (will vary depending on work location):

• Public transportation program
• On-site fitness center
• Local credit union membership
• Health and wellness program
• Employee assistance program
• Qualified tuition programs (529 plans)
• Bicycle subsidy
• Legal assistance plan
• Pet insurance.