ICT Support Technician at IITA - International Institute of Tropical Agriculture

Ref: IITA-HR-NRS2019-009
Location: Abuja
Recruitment Type: National (3-year renewable contract) 

Duties
Successful candidate will among other things perform the following duties:

• Carryout installation and ensuring proper functioning of voice network (IP PBX);
• Constantly monitor the internet system operation to detect potential problems;
• Assist in installing, upgrading and maintain all LAN items, support LANs & WANs, network segments, internet and intranet systems;
• Assist in maintaining system efficiency and ensure design of system and allow all its components to work properly;
• Configure and install system and set up new users;
• Setup projectors, printers, photocopiers, digital cameras, etc for everyday office use and as necessary for meetings;
• Troubleshoot technical problems with mobile subscription and IP phone;
• Ensure satellite phone are working and SIM cards are activated at all times;
• Ensure good asset management of ICT equipment’s at the offices and update asset register and inventory tracking system with the Logistics and Administrative Officers;
• setup/configure new user E-mail;
• Install antivirus and maintain its upgrade with staff;
• Ensure availability of LAN for all offices, determine platform, interface and bandwidth needs;
• Assist in installing and troubleshooting all hardware problems following designs or installation specification and resolve IT issues for staff remotely and on Mac, Windows and Linux OS;
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposal of ICT equipment;
• Make recommendations for future upgrades of network systems, equipment/gadget;
• Assist in maintaining network management platform and ensure Lan security integrity and system security ensuring frequent software updates, antivirus update and patches;
• Administer servers, desktop and laptop computer, printer, routers, switches, firewall, personal digital assistants, smartphones, software deployment;
• Assist in training staff on new software and application when necessary;
• Provide activity/progress report to Station Manager on all aspect of ICT operations;
• Perform any other duties as may be assigned by the supervisor.

Qualification

• National Diploma in Computer Science or related field with minimum of three (3) years’ experience performing similar or related roles.

Competencies
The ideal candidate must have:

• Ability to troubleshoot ICT equipment problems and repair accordingly.
• Considerable knowledge of networking.
• Good knowledge of software installation and maintenance.

Remuneration

• We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.