Group Head of Operations at Assets Microfinance Bank

Details:

Job Overview

A Microfinance Bank situated in Lekki area of Lagos is in need of a Group Head of Operations to manage the operations departments of all the subsidairy companies.

The operations/ business development department is an integral part of the  Microfinance Bank  which handles all the administrative and clerical work attached to the running of the company. This covers pre-core activities such as Client Onboarding, Regulatory Client Identification and post-core activities such as Payment Processing, Client and Regulatory Reporting, Margin Call, Loan Monitoring and Recovery.

The core responsibilities of the Head of Operationsincludes but not limited to:

• Adequately knowledgeable and have a demonstrable work experience about the processes, work flow and inter-relationship between the various departments of a Finance Company.
• Up to date with relevant regulatory requirements, reports formats and delivery deadlines as regards the operations of a Finance company.
• Technologically proficient and have the practical experience of automating standard work procedures.
• Able to document processes and implement policies and procedures.
• Also review existing work structures in line with recent changes
• Attentive to details and able to improve on existing work structures
• Able to provide support to the Board and Management by contributing to strategic decisions and assessing the impact of implementing decisions.

• Analysis and appraisal of customers’ credit requests in accordance with approved policies and procedures to ensure that credit exposures are created subject to stipulated guidelines (fulfilling conditions for disbursement or deferrals obtained)
• Responsible for providing support, direction, credit Information and loan policies and procedures to ensure the overall quality of the Bank’s lending portfolio.

Academic and Skill Requirements

• University degree in Finance, Accounting, Business Administration is preferred.
•  Postgraduate degree should be an added advantage
• Must be numerical and with good descriptive capabilities. Intermediate skill in Microsoft Excel and good command of writing in English language.
• Analytical and good reporting skills
• Experience in operating technological solutions (software)
• Being part of development or implementation of a tech solution should be an added advantage
• Above-average relationship management skill.

Suggested Key Performance Indicators

• % number of reports delivered versus requirement
• % number of transactions processed per day
• Turnaround time per task
• No of complaints per month or per process
• Quality and accuracy of report
• Deposit mobilization
• Risk asset creation
• Revenue generation
• NPL to Total Loan ratio
• Management Performance to Plan Product innovation (number of new viable products introduced)
• Rate of recoveries
• Compliance with turnaround time for key activities.

Skills critical to the role:

• Customer focus: Builds strong customer relationships and delivers customer-centric solutions
• Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders
• Directs Work: Provides direction, delegating, and removing obstacles to get work done
• Instills trust: Gains the confidence and trust of others through honesty, integrity, and authenticity
• Collaborates: Builds partnerships, bridges and works collaboratively with others to meet shared objectives
• Manages Conflict: Handles conflict situations effectively
• Communicates effectively: Can use oral, formal, written, presentation format to clearly, professionally and articulately communicates with both colleagues and stakeholders.