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  • Posted: Mar 13, 2019
    Deadline: Mar 14, 2019
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    Smart Partners was founded by Tijani Iyemifokhae , a graduate of Industrial Chemistry, University of Benin with MBA (Human Resources) Lagos State University Ojo. He has more than a decade work experiences that span across some leading law firms as Practice Development Manager. At Fine and Country International (West Africa) he was the Head of Operations and...
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    Head of Customer Service


    Responsibilities

    • Assists in resolving customer issues and complaints in a timely manner; escalates issues to appropriate Manager as necessary.
    • Builds customer loyalty through the Rewarding Moments program.
    • Place outbound follow-up calls to sales leads and persuade potential customers.
    • Answer questions about the product details, the company, and issues for the customers.
    • Supports the management team in integrating an Omni-channel experience for customers by being trained on the use of and the products available through each channel
    • Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
    • Perform basic account maintenance activities.
    • Meet Quality Assurance Requirements and other key performance metrics.

    Requirements

    • Excellent interpersonal, written, and oral communication skills
    • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
    • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
    • Must possess and be able to demonstrate strong influencing and closing skills.
    • Ability to learn and navigate new software quickly
    • Ability to type 30 wpm+
    • Previous working experience as customer service Head for 5- 8 years in related firm
    • Previous telesales experience is required
    • Minimum Required Qualifications B.Sc

    Method of Application

    Applicants should send their detailed CV in MS word version to: talent@smartpartnersng.com

    Note: Only shortlisted candidates will be contacted.

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