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  • Posted: Mar 12, 2019
    Deadline: Mar 25, 2019
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    Ruvie Beauty Clinic Limited, trading as Ruvie Beauty Clinic is a Natural organic cosmetics, skin care and perfume company that was established 9 years ago. It currently has a range of 300 products which it sells in all the states in Nigeria including Europe and America. It has several Franchised stores in all the geopolitical zones in the country. The The ka...
    Read more about this company

     

    Front Desk Officer/Customer Service Representative

    Job Responsibilities:

    Serves customers by providing product and service information; resolving product and service problems.

    Job Duties:

    • Attracts potential customers by answering product and service questions;  suggesting information about other products and services.
    • Opens customer accounts by recording account information.
    • Maintains customer records by updating account information.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management
    • by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer
    • information.Contributes to team effort by accomplishing related results as needed.
    • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
    • Greet and welcome guests.
    • Answer questions and address complaints
    • Answer all incoming calls and redirect them or keep messages
    • Receive letters, packages etc. and distribute them
    • Prepare outgoing mail by drafting correspondence, securing parcels etc.
    • Check, sort and forward emails
    • Monitor office supplies and place orders when necessary
    • Keep updated records and files

    Skills and Qualifications:

    • Proven experience as front desk representative, agent or customer service representative and relevant position.
    • Familiarity with office machines such as printers, photocopier etc.
    • Knowledge of office management and basic bookkeeping
    • Proficient in English (oral and written)and fluent in Hausa.
    • Excellent knowledge of MS Office (especially Excel and Word)
    • Strong communication and people skills
    • Good organizational and multi-tasking abilities
    • Problem-solving skills
    • Customer service orientation
    • Product Knowledge.
    • Quality Focus.
    • Market Knowledge.
    • Documentation Skills.
    • Listening.
    • Phone Skills.
    • Resolving Conflict.
    • Analyzing Information.
    • Multi-tasking.
    • Friendly and polite disposition
    • University degree, HND, OND or Undergraduate Diploma in any social sciences, humanities and Arts.

    Method of Application

    Applicanats should send CVs to ruvieclinicrecruitment@gmail.com

     

    Kindly note: Any application not properly labeled will not be attended to

    only shortlisted candidates will be contacted.

     

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