Student Counselor at PFL Education - Preparation for Life

Job Purpose

• To ensure that all student institution and visa applications are promptly applied for and followed-up closely to enrolment.

Duties and Responsibilities
Sales:

• Achieve (or even exceed) agreed weekly targets
• Convert walk-ins into registrations

Application:

• Conducting detailed profile assessment of sponsor/parent/guardian and student (which includes financial viability) and guiding them accordingly to institutions where his/her chances of getting admission is high
• Requesting academic documentation required for institution applications and verifying the same
• Completing, checking and sending applications to selected institutions, with very close attention to detail
• Closely monitor individual student progress throughout the institution application process and likewise keep student informed
• Promptly follow-up all offers made and ensure prompt responses back to client institutions

Visa Counselling:

• Give clear and accurate information to students and parents based on the current immigration laws and policies for student visa application
• Oversee the completion of all relevant visa and immigration documents on behalf of student and ensure that they are received within the time limit set by the government
• Ensure that all information/documents provided by the student is accurate and correct, preparing and checking all legal documents including financial papers
• Ensuring students are closely guided from start to finish of the student visa application process
• Filing visa applications with the respective embassies
• Liaising with study country embassies as and when required.

Administration:

• Maintain full update on all PFL partner institutions regarding courses, materials and procedures
• Creating and maintaining student records within the PFL CRM
• Submitting activity and results reports, such as daily call reports, weekly work plans, and other such reports that are expected

General:

• Build and maintain relationships with institution admission professionals
• Kept updated as to PFL institutions documents in relation to courses, materials and procedures
• Participate in all local education events (whether PFL sponsored or institution)
• Serve as a general resource for students and parents regarding admission criteria and institution data
• Maintain consistent contact with students and parents throughout the whole application process via e-mail, telephone and/or Skype
• To support partner institution office visits
• Keep office area neat, tidy, and professional at all times
• Enter leads into company CRM and follow up immediately

Qualifications

• Bachelor's degree (international preferred, locally attained acceptable) or able to demonstrate the level of key skills required at degree level.

Professional Experience:

• 1+ years of experience in overseas education counselling in a similar organisation

Skills and Knowledge:

• In-depth understanding of Overseas Education Counselling, Admission and Visa processes for Canada, Australia, New Zealand, USA, UK, Europe.

Personal Qualities:

• Results orientated
• Excellent convincing skills
• Speaks clearly, sensitively, and persuasively when interacting with stakeholders.
• Strong work ethic, with ability to work well under pressure and respond to tight deadlines
• Ability to work on his/her own initiative and with a team
• Adaptability, initiative, and flexibility
• Close attention to detail, with the ability to spot mistakes or errors in documents, no matter how small
• Customer service orientation and interpersonal skills
• Integrity; good judgment and decision-making abilities, problem-solving skills, and organizational and planning skills
• Skilled at information gathering and data management (student and institution records)
• Good research and analytical skills to stay abreast of changes in immigration regulations and assess how the changes affect immigration processes
• Flexibility over working hours