Retail Store Manager at Hubmart Stores Limited

Job Responsibilities

• Responsible for the day to day supervision of the outlet, sales, staff, stock, and resources management
• Recruit, Train, Supervise, plan, monitor, coach, mentor, discipline and Appraise Staffs.
• Manages budgets by scheduling expenditures, analysing variances, and initiating corrective actions
• Maintains statistical and final records at store level.
• Deals with customers queries and complaints
• Oversees stock control, inventory and financial stocktakes and stock counts.
• Maximises profitability and meeting sales targets, including motivating staff to do so
• Ensures compliances with health and safety legislation
• Prepares the store ready for promotional activities and feature space display plan
• Completes store operational requirements by scheduling and assigning employees
• Develops and implement strategies to improve customer service.
• Maintains store yearly steering wheel KPIs and engage all staff to contribute to store performance.
• Maintains store staff objectives and personal development plans by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Follow up Audit results and next steps to improve standards.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand their expectations and service requirements.
• Follow and execute marketing strategies (price, promotions) and monitor competitors and share feedbacks to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Maintain and follow Business Code of Conducts for self and employees at the store.
• Manage and report regulatory bodies visits at the stores.

To facilitate smooth flow of work and sales, the Store Manager interfaces between the following key people to the business:

• Customers
• Vendors & Merchandisers.
• Departmental Managers.
• Department Chiefs/Supervisors.
• Procurement Team.
• Commercial Team.
• Marketing Team.
• HR Team.
• Accounts Team.
• Loss prevention
• Regulators
• And other relevant departments.

Employee Management And Supervision:

• Ensure the early/timely resumption of the employees – 15minutes before the start of their shift and their readiness for work before the start of their shift.
• Evaluate and correct where necessary employees’ grooming and appearance.
• Ensure the adherence of all the employees to the various roasters – shift roaster; off-duty roaster, leave roaster etc., maintained by the department.
• Cross-check all staff planning/arrangements for weekends, public holidays and other important days.
• Ensure communication of all strategic information as passed by management to the employees through the team-leaders promptly and accurately.
• Hold regular briefings with team so as to orientate on new trends, discuss periodic targets and mandates, promos and promo updates and get feedbacks on work related issues from team.
• Ensure the enforcement of discipline in the shop by all Managers/chiefs.
• Confirm and approve all vacancies before recruitment is initiated.
• Participate actively in the induction and training of new employees.
• Ensure that the change of shifts is well coordinated by the Departmental Manager and chief so as to prevent disruptions in the service to customers.
• Ensure adherence to other daily opening & closing procedures as stipulated for self and team.