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  • Posted: Mar 1, 2019
    Deadline: Mar 8, 2019
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    We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
    Read more about this company

     

    Reliance Care Officer (Call Center Agent)

    Job Field: Customer Service
    Reporting To: Team Lead, Customer Success

    Role Purpose

    • Responsible for receiving and resolving audio queries from various sources such as corporate customers, retails customers, distribution partners and providers.

    Responsibilities

    • Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
    • Obtain client information by answering telephone calls; interviewing clients; verifying information.
    • Respond to all Enrollee and Provider inquiries and handle any complaints.
    • Provide information about company products and services.
    • Receive and handle customer complaints
    • Seek resolution of customer queries.
    • Take telephone calls on behalf of RelianceHMO in order to fulfill customer requirements.
    • Have the most up to date information on all plans of RelianceHMO and be able to help customers in a quick and friendly fashion.
    • Maintain communication equipment by reporting any faults promptly
    • Maintain and improve quality results by adhering to standards and guidelines
    • Develop tactics to deepen relationships with clients through regular interactions.

    Minimum Qualifications

    • This role requires a first Degree or its equivalent Diploma qualification.
    • Requires between 0-2 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

    Minimum Qualification:

    • BA/BSc/HND

    Technical Competencies:

    • Possesses current knowledge of the profession.
    • Knowledge of the business
    • Good customer service management
    • Good Phone Skills.
    • Good Analytical skills.
    • Commitment to Task.

    Behavioral Competencies:

    • Ability to work under pressure and multi task effectively.
    • Good Verbal communication & interpersonal Skills.
    • Attention to Detail.
    • Persuasive

    Method of Application

    Applicants should send their CV and a 1-page Motivation Note to: peopleops@reliancehmo.com

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