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  • Posted: Feb 27, 2019
    Deadline: Mar 8, 2019
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  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).
    Stern & Kay Consulting Limited was registered in August 2003. We are in the business of providing Consultancy Services, Recruitment, Training & Development, Change Management Processes, Outsourcing Management, Call Centre Consultancy, and Advisory Services. - See more at: https://ngcareers.com/job/2015-08/personal-assistant-to-md-at-stern-kay-consul...
    Read more about this company

    Executive Secretary/Supervisor


    Location:
    Victoria Island, Lagos

    Responsibilities

    • Provides quality service by enforcing quality and customer service standards.
    • Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures.
    • Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.
    • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
    • Strategizing and monitoring daily activities of customer service operation.
    • Assisting customer service staff with duties where required.
    • Assisting with development and implementation of service policies, and explaining these to staff and customers.
    • Contributes to team effort by accomplishing related results as needed.
    • Performing additional duties where needed.

    Qualifications/Requirements

    • A good HND/ B.Sc Degree in relevant field and additional qualification.
    • Over 5 years' experience relevant customer service experience.
    • Candidates must be above 28 years.

    Skills and Competencies:

    • Excellent computer skills (Microsoft Office Suite).
    • Proficiency in spoken and written English Language.
    • Friendly, warm and compassionate personality.
    • Excellent interpersonal communication.
    • Proficiency in word structure and composition.
    • Excellent Administrative skills and experience.
    • Proactive, smart and result oriented.

    Method of Application

    Applicants should send their CV to: recruitment@sternandkay.com.ng with the job title as subject of the email.

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