Stern & Kay Consulting Limited - We are in the business of providing Consultancy Services, Recruitment, Training & Development, Change Management Processes, Outsourcing Management, Call Centre Consultancy, and Advisory Services. At Stern and Kay Consulting we partner with your organisation to ensure we achieve maximum efficiency, and focus on increasing the core business values of your organisation by providing our expertise combined with our experience to deliver a uniquely effective service.
Location: Victoria Island, Lagos
- Provides quality service by enforcing quality and customer service standards.
- Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures.
- Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring daily activities of customer service operation.
- Assisting customer service staff with duties where required.
- Assisting with development and implementation of service policies, and explaining these to staff and customers.
- Contributes to team effort by accomplishing related results as needed.
- Performing additional duties where needed.
- A good HND/ B.Sc Degree in relevant field and additional qualification.
- Over 5 years' experience relevant customer service experience.
- Candidates must be above 28 years.
Skills and Competencies:
- Excellent computer skills (Microsoft Office Suite).
- Proficiency in spoken and written English Language.
- Friendly, warm and compassionate personality.
- Excellent interpersonal communication.
- Proficiency in word structure and composition.
- Excellent Administrative skills and experience.
- Proactive, smart and result oriented.
Method of Application
Applicants should send their CV to: firstname.lastname@example.org with the job title as subject of the email.