Executive Secretary/Supervisor at Stern & Kay Consulting Limited

Location: Victoria Island, Lagos

Responsibilities

• Provides quality service by enforcing quality and customer service standards.
• Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures.
• Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.
• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring daily activities of customer service operation.
• Assisting customer service staff with duties where required.
• Assisting with development and implementation of service policies, and explaining these to staff and customers.
• Contributes to team effort by accomplishing related results as needed.
• Performing additional duties where needed.

Qualifications/Requirements

• A good HND/ B.Sc Degree in relevant field and additional qualification.
• Over 5 years' experience relevant customer service experience.
• Candidates must be above 28 years.

Skills and Competencies:

• Excellent computer skills (Microsoft Office Suite).
• Proficiency in spoken and written English Language.
• Friendly, warm and compassionate personality.
• Excellent interpersonal communication.
• Proficiency in word structure and composition.
• Excellent Administrative skills and experience.
• Proactive, smart and result oriented.