Officer Sales Support - Ordering (Supervisory) at MTN Nigeria

Job Description

• To provide sales support services in terms of timely processing of orders as well as the management of accounts of all Trade Partners, Corporate Partners and Connect Stores
• Ensure correctness of order details before approving on the Oracle based application.
• Reconcile Trade Partners’ account monthly to validate account balances and dispatch Statement of Account monthly.
• Reconcile and Process Final balance due to terminated Partners and exited Partners.
• Regular Communication through SMS blast to sensitize Trade Partners and the Trade on Sales matters.
• Confirmation of Product pricing  as well as price changes before Partners starts ordering.
• Process blacklisting request from MTN partners as well as the applicable compensations due in line with MTN Policies.
• Update of change of Trade Partners' details on the Oracle Based application.
• Receive orders from MTN Partners ( Trade Partners, Connect Partners, Data Partners, Sim registration Agencies , Internal  Customer (promptly and courteously via web based application and approved means
• Process all order  type requests on IFS in accordance with stock availability and PPPs.
• Administer product allocation/products mix/ departmental and regional business plan.
• Monitor all MTN Trade Partners /Connect Store and Data Partners’ physical, logical and virtual orders and special projects.
• Report and reconcile all transactions passing through the planning system.
• Reconciliation of monthly Account balances of all Partners to confirm accuracy and correctness before dispatch of Monthly communication.
• Prepare Periodic sales update report as maybe required by the S&D Management
• Provide solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance.
• Maintain all Trade Partners account and ensure they reflect the true position of their relationship with the organization.
• Coordinate and advice Regional and Central Warehouse Inventory as it affects order processing for trade partners.
• Process replacement orders for returned products as well as Ensuring timely resolution of Adjustment entries for Month end reporting purposes.
• Process Change of Partner number request for new and old products for the various B2B locations.
• Liaise with Credit team on utilization of account balance available to credit Trade Partners
• Receive and resolve enquiries from trade partners /connect store and data partners promptly and escalate where necessary.
• Liaise with various Departments  such as IS, Inventory, Consumer Sales, Customer  Relations, Enterprise Solutions, Marketing to promote and resolve ordering issues for  trade partners /connect store and data partners   and special projects.
• Provide back office support for Regional and Consumer sales in trade partner account management.
• Provide solution to enquiries referred from trade partners /connect store and data partners through Regional Sales managers/DAEs and Customer relations.
• Resolution of account block and password reset issues on the web based application.
• Support and operationalize strategy adopted for achieving departmental targets
• Establish and maintain Cordial Business relationship with trade partners /connect store and data partners and special projects to achieve departmental targets.
• Generate reports to the business in the area of operations to enable quick decision making.
• Liaise with Trade Partners Account Managers on processes required in setting up a Partners with MTN.
• Communicate accurate periodic sales performance e updates of  MTN Partners  and Connect Partners to the Sales team and Customer Service Davison respectively
• Communicate Daily the Partially Delivered orders Reports to alert Inventory locations of pending orders.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• First degree or equivalent in a business related discipline
• Relationship Management Experience with strong numerical and analytical skills.
• Problem solving skills.

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization.

Training:

• Basic GSM
• IFS fundamentals
• Key Account Management
• Time Management
• Relationship Management and Customer Service
• Advanced Excel Training & report Writing

Minimum Qualification

• BA, BEd, BSc or HND